Director, People Operations and Talent Acquisition

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Write the future at Rasa.

Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion and expertise. To find the connection between our differences. It keeps us close together across borders and backgrounds and helps us create our shared vision.

Rasa means tight-knit. We get to the point and have the courage to ask ‘why?’. Because through relentless experimentation, passion, and vision, we’re transforming the way people interact with organizations through AI.

That’s Rasa. That’s our message.

Join us and add yours.

We’re looking for a Director, People Operations and Talent Acquisition to join our G&A team and Executive Leadership Team. This role reports to our CEO, Melissa Gordon. You'll own the full employee lifecycle for a global, remote-first team of about 90 people across 13 US states and 12 countries, with entities in the US, UK, Germany, and Serbia. That covers employee relations, performance, leave, compliance, onboarding and offboarding, and recruiting. You'll partner closely with founders, department heads and managers, and work with our PEO, outside counsel and tax advisors to keep us compliant everywhere we operate.

Full-time, 100% remote within the continental USA.

We can't hire outside the USA for this role, and Rasa does not offer visa sponsorship for this position.

We're a startup, so you'll need to be comfortable rolling up your sleeves. This is a critical seat on our leadership team. We need someone who can shape strategy at the ELT table and still personally run a complex employee relations case or a technical search. You'll:

• Advise the CEO and ELT on org design, workforce planning and change management, and partner on company-wide people communications

• Handle complex employee relations matters across multiple countries, including performance improvement plans, separations and terminations, working with outside counsel as needed

• Own people operations: onboarding, leave administration, the HRIS (BambooHR), the PEO relationship (Sequoia One) and multi-country compliance

• Run the performance and career framework cycle, including reviews, IC and manager career frameworks, and manager enablement

• Drive engagement and retention through pulse surveys, ELT and manager action planning, and retention strategy for key talent

• Partner with Finance on compensation benchmarking, headcount planning and people budgets, building people programs that are effective and cost-conscious

• Lead hiring across the company, including executive searches, and own the recruiting process, tools (Ashby) and hiring-manager experience

• Lead and develop the People Operations team

• 8+ years in People Operations and/or Talent Acquisition, with 2+ years' experience leading both functions at a global start-up

• Hands-on technical recruiting experience, including senior and executive hires

• Experience supporting a global, distributed workforce, ideally including US multi-state and UK/EU employment practices

• A track record of handling sensitive employee relations and separations with sound judgment and discretion

• Comfortable working at both the strategic and tactical level, as an ELT member and a hands-on operator

• Proficiency with modern people tools such as an ATS (Ashby), an HRIS (Bamboo) and a PEO (Sequoia One)

Please keep in mind that we are describing the background that would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!

You'll lead the People Operations team: a Manager, People Operations based in Germany, who in turn leads a People Operations Specialist, based in Serbia. We don't have a dedicated recruiter today, so you'll run recruiting hands-on and build out Talent Acquisition as the company scales.

People Operations sits within G&A, alongside Finance (3), RevOps (2) and an Operations Manager who works closely with your team on onboarding, offboarding and security. G&A is distributed across the US and Europe.

• Flexible hours and a dedicated remote budget

• A stipend for professional development & 6 paid education days to help you grow within your role

• Unlimited PTO + paid sick leave + paid public holidays

• A Macbook, and other tech to help you do your job

• We have regular remote team events, as well as an annual company-wide offsite

• Health benefits through Sequoia One

• 401(k) contribution with up to 4% match

• Equity options

You can find more information about our benefits per location here: Rasa Perks & Benefits

Rasa is the agent building platform for AI product teams, enabling engineers and business teams to build, test, and ship agents together at speed. Enterprises across banking, insurance, telecom, healthcare, and retail use Rasa to create agents they can fully own, from customer service and voice to internal support. Teams can see exactly how every agent works, run it in their own environment, and make it as governable as each moment demands. And because Rasa slots into a team's existing stack, new use cases reach customers sooner. Founded in 2016, Rasa is backed by Andreessen Horowitz, Accel, PayPal Ventures, StepStone Group, and Basis Set Ventures. The company was founded in 2016 and is remote-first with a global presence.

You can find answers to FAQs from candidates about this role specifically on our Director, People and Talent FAQs sheet.

Rasa is an equal opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.

You must be located in and a resident of the location(s) listed for us to proceed with your application.