Re‑architecting U.S. healthcare demands speed, precision, and an obsession with details. Cadence is building a remote care delivery system that keeps older people healthy, out of the hospital, and at home. By pairing each patient with a dedicated clinical team that reviews their health every day, versus every few months, we catch issues early and intervene before they escalate. The result: measurably better outcomes for patients and less administrative burden for clinicians.
Today, Cadence supports tens of thousands of active patients nationwide. Our AI‑powered system and scalable clinical model enable proactive, population‑level care. We’re among the fastest‑growing companies in healthtech, and we’re just getting started.
Cadence Solutions is seeking a Director, Outbound to join the Growth team. This individual will be responsible for overseeing the daily operations of our call center, managing a team of agents, and ensuring that our patients receive exceptional service. This role requires strong leadership skills, a deep understanding of call center metrics, and the ability to implement strategies that improve performance and efficiency. A key focus will be on enhancing team productivity, ensuring high-quality calls, and maximizing patient retention. If you are a results-driven leader with a passion for healthcare technology and a proven track record in call center management, we invite you to apply! Join us in our mission to revolutionize remote patient monitoring and make a positive impact on patient care.
Key Responsibilities:
- Lead, mentor, and manage a team of outbound agents and supervisors.
- Develop and implement call center strategies to improve conversion performance, efficiency, and patient engagement.
- Monitor call center metrics and KPIs, and provide regular reports to senior management.
- Implement training programs to enhance the skills and knowledge of call center staff.
- Collaborate with other departments, including sales, marketing, product, and care delivery, to ensure a cohesive approach to patient service.
- Manage the call center budget and ensure cost-effective operations.
- Stay updated on industry trends and best practices, and integrate them into call center operations.
- Foster a positive and productive work environment that encourages teamwork and high performance.
- Ensure the team is effectively engaging with warm, qualified leads to convert them into patients.
- Emphasize quality in all call interactions to enhance patient satisfaction and retention.
- Develop and execute strategies to maintain and improve patient retention rates.
Qualifications:
- Bachelor’s degree.
- 10+ years of experience in an outbound sales/call center environment, with at least 5 years in a leadership role.
- Proven ability to seamlessly blend strategic foresight with tactical execution, demonstrating resourcefulness in achieving targeted outcomes.
- Track record of scaling 100% increase in headcount while maintaining strong per agent results.
- Proven track record of hiring, managing and developing a successful outbound team and achieving performance targets with a team size greater than 20.
- Utilizes a data-driven approach to swiftly and decisively make informed decisions.
- Thrives in a fast-paced, dynamic startup environment and adapts to changing priorities.
- Proficiency in call center software and technology, we use Regal and Metabase.
- Experience in the healthcare or health tech industry, particularly in remote patient monitoring, is highly desirable.
- Commitment to delivering high-quality service and improving patient outcomes.
- Prior experience in the healthcare industry is preferred.
WHO WE ARE:
The work we do at Cadence each day changes lives and as such, the stakes and the pace are high. Our fully remote work environment values autonomy, curiosity, and experimentation. Our team is challenged with new opportunities daily. We are growing fast and want team members who are excited about tackling an endless list of big and complex problems. Cadence has rapidly grown into one of the largest remote patient monitoring platforms in the US, and we are just getting started.
We seek ambitious individuals who are passionate about lifelong learning and eager to be part of a winning team that's shaping the future of healthcare. In return, we provide competitive total compensation packages with meaningful equity in one of the fastest growing healthtech companies in the US. If you're ready to make a difference and drive positive change, we invite you to join us at Cadence.
WHAT YOU’LL GET:
Cadence recognizes the unique needs of its diverse and distributed workforce, and the team strives to provide an inclusive work environment for its world-class clinicians and technologists.
- Company culture all about impact, shared growth mindset, empowerment, and integrity
- An opportunity to help improve the quality of life of millions of Americans
- Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
- Competitive salaries and quarterly incentives
- Medical, dental, and vision insurance
- Teladoc (virtual primary care)
- Competitive PTO
- 401K and 401K match
- National and local discounts powered by TriNet
- Onboarding stipend for remote equipment and home office setup
- Paid Parental Leave
- Charitable Donation Match program
- Expected compensation range: Up to $250,000 OTE plus stock options
- Location: Remote
Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.
A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.
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