Director of Operations

Director of Operations 

Reports to: VP of Operations | Full-Time | Exempt 

About the Role 

Espire Dental is seeking an experienced and driven Director of Operations to join our leadership team. This role plays a critical part in shaping the operational success of our multi-site dental organization. The Director of Operations will work closely with the VP of Operations to drive performance, lead strategic initiatives, and ensure every Espire Dental location delivers a consistent, compliant, and high-quality experience. 

Key Responsibilities 

Operational Excellence 

• Champion a culture of operational excellence across all dental office locations, setting clear standards and holding teams accountable to them. 

• Review operating performance results on a regular basis and take immediate corrective action where needed. 

• Work alongside the VP of Operations to develop and execute long-term strategic plans that support organizational growth. 

• Ensure all offices remain fully compliant with OSHA and HIPAA regulations, proactively identifying and resolving any gaps. 

Technology & Project Management 

• Own the project management of the technology stack, overseeing the implementation and rollout of new systems and tools to operational teams. 

• Provide regular, timely project updates across all relevant stakeholders, tailoring communications to the appropriate audience; from frontline teams to senior leadership. 

• Organize, track, and manage all operational projects, initiatives, and programs to ensure on-time and on-budget delivery. 

Team Development & Accountability 

• Hold team members accountable for completing annual training requirements, performance reviews, and all other company-mandated requirements. 

• Train and develop operations team members to perform their duties in a timely and accurate manner, auditing work regularly to ensure quality and identify opportunities for additional coaching. 

• Model and reinforce the behaviors, processes, and standards that define Espire Dental's operational culture. 

• Work with training team to develop and deliver trainings designed for the operations team members in the offices.  

• Strong proficiency in people management, including the ability to lead, inspire, and develop high-performing teams across multiple locations, navigate difficult conversations with professionalism, and build a culture of trust, accountability, and continuous improvement. 

Revenue Cycle Management (RCM) 

• Oversee the RCM Manager, providing strategic direction and support to ensure the RCM team is meeting billing, collections, and revenue performance goals. 

• Monitor RCM metrics and collaborate with the manager to identify trends, address bottlenecks, and implement process improvements. 

Qualifications 

• 5+ years of dental office management experience required. 

• Multi-site management experience highly preferred. 

• Demonstrated ability to manage complex projects and technology implementations across multiple locations. 

• Highly detail-oriented with exceptional organizational and prioritization skills. 

• Skilled in delegation, remote team management, and building accountability structures. 

• Excellent written and verbal communication skills, with the ability to adapt messaging to diverse audiences. 

• Familiarity with OSHA and HIPAA compliance requirements in a dental or healthcare setting. 

• Proficiency with dental practice management software and operational reporting tools preferred. 

• Proven ability to lead, inspire, and develop high-performing teams across multiple locations, with a track record of navigating difficult conversations, driving accountability, and fostering a culture of continuous improvement. 

What we offer 

• Competitive salary commensurate with experience. 

• Comprehensive benefits package including medical, dental, and vision. 

• Paid time off and company holidays. 

• A collaborative, mission-driven team committed to elevating the patient experience. 

• Opportunities for professional growth within a rapidly expanding dental organization. 

• Bonus eligible position based on individual and organizational performance metrics.