The Director of Implementation leads onboarding for healthcare organizations, manages projects, builds relationships with stakeholders, and ensures compliance with health technology standards.
The Director of Implementation (Enterprise) is responsible for leading the successful onboarding and technical enablement of large, complex healthcare organizations into Aledade’s technology ecosystem. This role requires exceptional project leadership skills, a deep understanding of enterprise EHR workflows and data integration strategies, and the ability to deliver high-value solutions on time and within scope. The Director will manage a portfolio of concurrent implementation projects, fostering strong relationships with customer stakeholders while ensuring alignment across product, technical, and operational teams. The ideal candidate combines strategic vision, operational excellence, and a passion for delivering a seamless customer experience in support of Aledade’s mission to advance value-based care.
Primary Duties
- Implementation Leadership. Develop, oversee, and optimize a portfolio of enterprise-level onboarding projects from initiation through completion. Navigate complex, non-standard implementation scenarios with agility, ensuring milestones are achieved consistently and at scale. Direct cross functional teams to guarantee timely delivery of product and technical commitments while maintaining high client satisfaction.
- Relationship & Stakeholder Management. Serve as the primary point of contact on technical delivery for enterprise clients, building strong partnerships and trust with executive, clinical, and technical stakeholders.
- People Management. Manage and mentor a team of implementation specialists and EHR subject matter experts. Develop and maintain best-practice workflows for top-tier EHR systems, with an emphasis on Epic, to support value-based care and ACO initiatives.
- Compliance. Ensure adherence to all applicable compliance requirements, including Certified EHR technology standards, Promoting Interoperability attestations, and accurate clinical quality measure reporting.
- Key Results. Monitor and drive performance against key implementation metrics to meet organizational goals. Identify process improvements to enhance efficiency, scalability, and quality across implementation operations.
Minimum Qualifications
- 10+ years of experience of relevant experience in healthcare technology
- Experience leading enterprise-level implementations, preferably in an Epic environment
- Bachelors or Masters (preferred) degree in technical field or other relevant field
- Demonstrate knowledge across all EHR implementation, optimization, and data integration strategies and standards
- Experience configuring and managing enterprise SaaS applications, preferably population health tools
Preferred KSA’s
- Proven experience in managing integration projects within the healthcare industry.
- Deep knowledge and experience with top-tier ambulatory EHR systems with strong preference for Epic
- Strong communication and organizational skills.
- Experience with value-based care and ACO initiatives
- Extensive experience leading Practice Management, EHR, HIEand related healthcare technology implementation projects through the full lifecycle
- Proven track record of building and managing strong teams
- Demonstrated ability to meet financial and operational targets
- Experience in vendor management and contract negotiation
Physical Requirements
- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
Top Skills
Ehr
Enterprise Saas Applications
Epic
Population Health Tools
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