Director of Hosting Operations

The Director of Hosting Operations is responsible for the leadership, management, and strategic oversight of our hosting infrastructure and operations reporting to the Senior Director, IT. This role ensures the high availability, security, and performance of customer-facing services hosted on our Microsoft Hyper-V environment and related infrastructure. The Director will oversee a team of technical professionals, manage vendor relationships, ensure licensing compliance, and collaborate with leadership on financial and operational planning.

Key Responsibilities

• Oversee day-to-day hosting operations across multiple Microsoft Windows Server Failover Clusters hosted on shared SAN storage.

• Serve as subject matter expert in Microsoft Windows Server, Microsoft SQL Server, networking configuration/security, and virtualization technologies.

• Maintain expert-level knowledge of Microsoft Hyper-V and working knowledge of VMware virtualization.

• Oversee backup, recovery, and disaster recovery processes with Veeam Backup & Replication.

• Maintain a working knowledge of Fibre Channel storage systems, firewalls, and VPN appliances.

• Ensure all hosting systems are maintained with best practices for security, performance, and resiliency.

• Provide 24x7x365 incident response for hosting-related outages or critical service disruptions.

• Collaborate with customers, particularly associations and nonprofit organizations, to align hosting services with their unique operational needs.

• Ensure high levels of customer satisfaction by maintaining reliable, secure, and transparent hosting operations.

• Translate technical solutions into business-relevant language for customers and leadership.

• Project management experience and exposure to M&A consolidation.

• Oversee hosting budgets, forecasting, and cost management.

• Create and manage purchase orders, virtual cards, and vendor invoices.

• Provide financial oversight, including verifying purchases, approving invoices, and advising leadership on financial risks or concerns.

• Manage licensing compliance and optimize costs across Microsoft programs such as SPLA, CSE, CSP, and relevant Azure licensing for on-premises services.

• Lead, mentor, and develop a team of hosting operations staff.

• Set priorities, monitor performance, and foster a culture of accountability and continuous improvement.

• Collaborate with cross-functional leaders to align hosting operations with broader organizational strategy.

• Other duties and responsibilities as assigned.

• Bachelor’s degree in Information Technology, Computer Science or related technology field or equivalent professional experience

• 10+ years’ experience in hosting, infrastructure engineering, or IT operations

• 5+ years in a leadership capacity, preferably in a global environment.

• Expert knowledge of: Microsoft Windows Server environments, Microsoft SQL Server, Networking security and configuration, Microsoft Hyper-V virtualization

• Working knowledge of: VMware virtualization, Veeam Backup & Replication, Fibre Channel SAN storage, Firewalls and VPNs

• Ability and willingness to serve in a 24x7x365 on-call capacity.

• Experience working with associations and/or nonprofits preferred.

• Strong financial acumen, including budget creation, forecasting, and vendor management.

• Deep understanding of Microsoft licensing programs (SPLA, CSE, CSP, Azure Hybrid).

• Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.

• Proven leadership skills with experience managing teams and direct reports.

#LI-JF1 #momentivesoftware

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
 

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.