Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.
Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.
Director of Revenue Operations
Lob is hiring a Director of Revenue Operations to lead and manage our Revenue Operations team while fostering a culture of high performance and continuous improvement. This is a highly cross-functional role that will focus on developing and implementing robust sales and marketing operational strategies, while working closely with leadership to support strategic initiatives and contribute to long-term operational planning.
As the Director of Revenue Operations, you’ll…
- Define and execute the GTM operating model — partner with GTM and Finance leadership to align strategy, planning, and execution across all revenue functions.
- Drive forecasting and pipeline excellence — refine methodologies, improve predictability, and enable the business to make faster, better-informed decisions.
- Lead strategic planning and performance management — own annual and quarterly GTM planning, quota design, territory optimization, and investment modeling.
- Design scalable incentive programs — create compensation structures that motivate performance, reinforce key priorities, and align to company growth objectives.
- Evaluate and evolve our GTM tech stack — ensure our systems, data, and processes are built for automation, visibility, and scale.
- Enable data-driven growth — deliver actionable insights across the funnel to guide strategic choices in segmentation, coverage, and resource allocation.
- Champion continuous improvement — identify bottlenecks, introduce automation, and elevate the operational maturity of the GTM function.
What will you bring to this role…
- 5-8+ years of experience in leading integrated revenue operations teams (sales operations, customer success operations, and marketing operations), within a B2B SaaS or technology company
- 2-3 years in a leadership or management role within a revenue function
- Experience in scaling GTM operations in a fast-paced environment at mid-stage or late-stage growth companies
- Strong understanding of sales, marketing, and customer success operations
- Extensive experience with GTM tech stack
- Experience leading forums to turn data-driven insights into measurable actions
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively at all organizational levels
- Ability to navigate ambiguity, adapt quickly to shifting priorities, and make decisions
Compensation Information
The compensation for this role will consist of both a base salary and a variable component.
US Salary Band: $185,000.00 - $205,000.00
Variable Component: $45,000.00 - $50,000.00
<#LI-REMOTE #LI-RW1
“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.
If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!
Our Commitment to Diversity
Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Recent awards
#88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025
BuiltIn Best Remote Midsize Companies to Work For in 2024
BuiltIn Best Midsize Companies to Work For 2022
Top Skills
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