Director of Franchise Operations

Description

Location: Denver, CO

Company Overview

Gotcha Covered is a leading provider of custom window treatments across the U.S. and

Canada, offering a full range of solutions for residential and commercial spaces. Our

franchise model combines a low-overhead, high-margin business with lifestyle flexibility,

creating an attractive opportunity for entrepreneurial professionals. With a 4.9-star

reputation across our system, we pride ourselves on providing exceptional customer

experiences, innovative products, and strong franchisee support.

Role Summary

The Director of Franchise Operations plays a critical leadership role within Gotcha Covered.

This individual will be responsible for executing franchising strategy, developing

operational excellence across the system, and driving unit-level performance. A key part of

this role is building strong relationships with franchisees, fostering a high-performance

culture, and ensuring strategic alignment across departments.

Key Responsibilities

• Partner with the Brand President to execute both short-term and long-term strategic

goals.

• Build, refine, and implement operational systems that drive franchisee success and

system growth.

• Ensure strong cross-functional collaboration across Sales, Marketing, HR, Accounting,

and Training.

• Oversee and manage a team of Product Experts and support staff.

• Establish and monitor KPIs to ensure consistent, data-driven performance management.

• Facilitate effective communication between the corporate team and franchise network.

• Lead the training, coaching, and professional development of franchisees and the

operations team.

• Support franchisees in developing and managing annual budgets and P&Ls.

• Develop operational playbooks, roadmaps, and best practices to guide franchise

performance.

• Ensure compliance with brand standards and continuously evaluate opportunities for

improvement.

• Utilize the Entrepreneurial Operating System (EOS) to lead, manage, and hold teams

accountable.

Qualifications & Experience

• Franchise Operations: Minimum 5 years of leadership experience in franchise

operations, preferably within a service-oriented or route-based business model.

• Operational Excellence: Demonstrated ability to build scalable systems, drive

efficiencies, and implement tools that enhance performance and profitability.

• Team Leadership: Experience managing and motivating cross-functional teams in a

decentralized environment.

• Financial Acumen: Strong understanding of P&L, budgeting, and KPI development for

franchise units.

• Customer-Centric Mindset: Focus on franchisee satisfaction and commitment to

continuous improvement.

• Communication & Influence: Strong interpersonal and communication skills with a

collaborative leadership style.

• Technology Fluency: Comfortable using software platforms, CRM systems, and analytics

tools to drive decisions.

Personal Attributes

• Entrepreneurial and results-driven with a proactive, can-do mindset.

• Passionate about supporting franchisees and helping small business owners succeed.

• High emotional intelligence, strong relationship builder, and trusted advisor.

• Creative problem solver with the ability to pivot quickly and adapt to change.

• Positive, energetic, and professional—leads by example and builds team morale.

• Highly organized and capable of managing multiple priorities and projects.

Equal Opportunity Employer

Five Star Franchising is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations

Qualified individuals with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws.