Director, Enterprise Communications

Director, Enterprise Communications

Citizens is seeking a Director, Enterprise Communications to serve as a senior strategic communications counselor supporting key corporate functions, with a particular focus on Finance, Legal, Risk, Corporate Responsibility, reputation, and enterprise issues management.

This highly visible role will partner closely with the Head of Enterprise Communications and senior leaders across the organization to develop and execute communications strategies that advance Citizens' business priorities, strengthen and protect its reputation, and reinforce confidence among key internal and external stakeholders.

The Director will serve as a central communications partner across Finance, Legal, Risk, Corporate Responsibility, Corporate Affairs, Investor Relations, executive leadership, and business lines, helping connect complex topics into a clear, cohesive enterprise narrative. The successful candidate will combine strong business and financial acumen with exceptional judgment and communications expertise and will be equally comfortable advising senior executives, translating complex or sensitive information, preparing leaders for high-profile engagements, and managing communications around reputational and business issues.

Primary Responsibilities

Strategic Executive Communications

• Partner closely with the Head of Enterprise Communications and senior executives to develop communications strategies aligned with Citizens' business and corporate priorities.
• Serve as a trusted communications advisor to leaders across Finance, Legal, Risk, Corporate Responsibility, and other enterprise functions.
• Develop executive positioning, key messages, speeches, presentations, talking points, Q&As, and thought leadership content.
• Prepare senior leaders for high-profile internal and external engagements, including media interactions, stakeholder meetings, industry events, and significant corporate announcements.
• Ensure communications are coordinated and consistent across internal and external audiences.

Finance & Business Performance Communications

• Develop communications strategies that translate financial performance, business priorities, strategic investments, and enterprise initiatives into clear and compelling narratives for a range of stakeholders.
• Partner closely with Finance, Investor Relations, Corporate Affairs, and business leadership to ensure consistency across corporate and financial messaging.
• Help communicate complex financial and business topics in a way that is accessible, credible, and aligned with Citizens' broader enterprise narrative.
• Support senior executives in communicating business performance, strategic priorities, and the company's long-term growth strategy.

Legal, Risk & Reputation Communications

• Serve as a senior communications partner to Legal, Risk, Compliance, and other corporate functions on sensitive or complex matters with potential reputational implications.
• Develop communications strategies, stakeholder messaging, Q&As, scenario plans, and response frameworks for emerging business, regulatory, legal, operational, or reputational issues.
• Apply strong judgment when communicating complex or sensitive matters in a highly regulated environment.
• Partner cross-functionally to anticipate potential communications risks and ensure responses are timely, coordinated, and appropriate for key stakeholders.
• Help maintain and evolve enterprise issues-management and crisis-communications capabilities, protocols, and governance.

Corporate Responsibility & Reputation

• Partner with Corporate Responsibility and other stakeholders to develop communications that demonstrate Citizens' commitment to its customers, colleagues, communities, and broader stakeholders.
• Help shape external storytelling around corporate responsibility, community impact, responsible business practices, and other reputation-building priorities.
• Identify opportunities to strengthen Citizens' corporate reputation through proactive storytelling, executive visibility, and thought leadership.
• Ensure corporate responsibility communications are authentic, credible, and connected to the company's overall business strategy and enterprise narrative.

Enterprise Narrative & Corporate Positioning

• Help develop and manage Citizens' overarching corporate narrative and strategic messaging platform.
• Connect business performance, financial priorities, corporate responsibility, risk management, reputation, and long-term strategy into a cohesive enterprise story.
• Ensure alignment of messaging across senior leadership, corporate functions, business lines, and internal and external communications.
• Identify opportunities to strengthen Citizens' position and reputation with employees, customers, investors, media, community stakeholders, and other key audiences.

Issues Management & Crisis Communications

• Support enterprise crisis preparedness and response efforts, particularly for matters involving reputational, legal, regulatory, financial, operational, or stakeholder risk.
• Lead the development of communications plans, holding statements, FAQs, executive messaging, stakeholder communications, scenario planning, and response frameworks.
• Coordinate closely with Legal, Risk, Compliance, Corporate Affairs, and senior leadership during sensitive or rapidly evolving situations.
• Help ensure clear decision-making, governance, escalation, and message consistency during significant enterprise issues.

Cross-Functional Leadership

• Lead and coordinate communications strategies involving multiple corporate functions, business lines, and senior stakeholders.
• Drive integration across communications teams to ensure consistency of messaging, prioritization, timing, and execution.
• Build strong partnerships across Finance, Legal, Risk, Corporate Responsibility, Investor Relations, Corporate Affairs, and the broader Communications organization.
• Mentor and develop communications professionals while fostering collaboration and high standards across the broader organization.

Ideal Candidate Profile

The successful candidate will bring:

• 10+ years of experience in corporate communications, executive communications, financial communications, public affairs, public relations, reputation management, or a related field.
• Demonstrated success counseling C-suite executives and senior business leaders on complex, sensitive, or high-profile communications matters.
• Strong understanding of financial services, corporate finance, risk, legal/regulatory considerations, corporate reputation, and stakeholder communications.
• Significant experience in issues management and crisis communications, including the ability to navigate reputationally sensitive situations.
• Exceptional writing, messaging, and storytelling capabilities, with the ability to translate complex financial, legal, risk, and business topics into clear and credible communications.
• Strong business and financial acumen, with the ability to understand how communications strategies connect to broader business priorities and reputation.
• Proven ability to influence and build alignment across a complex, highly matrixed organization.
• Experience working in banking, financial services, or another highly regulated industry strongly preferred.
• The ability to navigate ambiguity, exercise sound judgment, anticipate reputational implications, and operate effectively in high-pressure situations.
• Strong executive presence, discretion, relationship-management skills, and the ability to build credibility quickly with senior leaders.

Pay Transparency

The salary range for this position is $145,000– $210,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience. No other portions of the posting are changing, including benefits language or incentive guidance (e.g., Teller roles should continue to remove incentive language as noted). ‌‌

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

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Hours & Work Schedule

• Hours per Week: 40 
• Work Schedule: M- F 8-5 4 days in office 1 day remote. This role can be based in Westwood MA, Boston MA or New York, NY office 

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.