Director of Continuous Improvement - 100% Remote

We’re a fast-growing, fully remote healthcare organization on a mission to improve access to care—and we know our people make that possible. As we expand, we are adding a new role to our Continuous Improvement team. We are seeking a Director of Continuous Improvement who will lead the development and execution of strategic initiatives focused on improving clinical quality metrics and patient outcomes at Expressable.
About Expressable

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.

The Director of Continuous Improvement leads the development and execution of strategic initiatives focused on improving clinical quality metrics and patient outcomes at Expressable.
WORK AUTHORIZATION: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

What You Would Be Doing at Expressable

• Develop and Lead Clinical Continuous Improvement Strategy:

  • Design and execute a comprehensive strategy aligned with clinical and business objectives.

  • Utilize Lean, Six Sigma, and other structured methodologies to drive measurable improvements in clinical metrics, patient engagement, outcomes, and satisfaction.

• Implement Evidence-Based Best Practices:

  • Lead the development, implementation, and measurement of evidence-based clinical guidelines and practice protocols.

  • Translate research findings into standardized care models in collaboration with the Clinical Researcher.

• Drive Quality and Operational Excellence:

  • Assess and improve upon existing metrics and monitoring systems to improve key clinical quality indicators, track clinician utilization and patient flow metrics.

  • Lead initiatives to optimize efficiency, reduce administrative burden, and improve clinician work satisfaction.

• Lead and Mentor Cross-Functional Teams:

  • Directly manage the Clinical Researcher.

  • Partner across Clinical Leadership, Quality Assurance, Operational, and Technology teams to align continuous improvement priorities, conduct quality audits, integrate system enhancements, and present findings to executive leadership.
    

  What You Bring to Expressable

• Master’s degree in Healthcare Administration, Business, Public Health, or related field

• Any Certifications in Lean, Six Sigma, or equivalent continuous improvement methodology

• 8+ years of experience in continuous improvement, operational excellence, or similar role

• 3+ years of experience in healthcare, clinical services, or regulated environments.

• Strong analytical skills with proficiency in data analysis and visualization tools

• Demonstrated success leading cross-functional improvement projects with measurable results

• Excellent project management skills with ability to manage multiple initiatives simultaneously

• Outstanding communication and presentation skills for all organizational levels (from clinicians to executives)

• High proficiency with spreadsheets, scheduling tools, and collaboration platforms (e.g., Google Workspace, Slack, Zoom, Airtable, Tableau)

• Strong attention to data accuracy and documentation standards across multiple systems
  KEY COMPETENCIES
  In addition to the competencies associated with our core values of empowerment, integrity, innovation, collaboration, and diversity, the Director of Continuous Improvement should possess the following key competencies.

• Continuous Improvement Mastery: Expertise and certification in structured methodologies such as Lean, Six Sigma, or equivalent, with a proven ability to design and execute strategic improvement initiatives.

• Cross-functional Collaboration and Leadership: Demonstrated ability to manage, mentor, and partner effectively across Clinical, Operations, Quality, and Technology teams to align priorities and drive collective success.

• Operational and Systems Thinking: Ability to see and optimize complex clinical workflows, improve efficiency, reduce administrative burden, and translate research into standardized, evidence-based care models.

• Communication and Influence: Outstanding written and verbal communication and presentation skills, capable of synthesizing complex findings and influencing stakeholders from clinicians to executive leadership.

• Data-Driven Analytical Rigor: Strong analytical skills with proficiency in data analysis and visualization tools to assess metrics, track clinical quality indicators, and translate data-driven insights into practical improvements.
  
  Physical Requirements and Work Environment
  This is a sedentary, remote position that primarily involves working at a computer or tablet for telecommunications and documentation. The role requires the ability to remain seated for extended periods, operate standard office equipment, communicate effectively via video and audio platforms, and review electronic information. Occasional light lifting of up to 10 pounds may be necessary. Work is performed in a home office environment with minimal exposure to environmental hazards.

  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

  
  Why Join Us?

• Exceptional paid time off policies that encourage and support life balance, including a winter break.

• 401k matching to ensure our staff have what they need to enjoy their retirement

• Health insurance options that ensure well being for the whole person and their family

• Company paid life, short-term disability, and long-term disability coverage

• Remote work environment that strives for connectivity through professional collaboration and personal connections

NOTE

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

More about Expressable
Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.

We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.

Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.

Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at [email protected].

E-Verify

Federal law requires all employers to verify the identity and employment eligibility of all person hired to work in the United States. Expressable participates in E-Verify.

E-Verify Participation Poster

E-Verify Right to Work Poster