Director of Client Success

Counsel Health is seeking a high-caliber, strategic Director of Client Success to serve as the primary architect of our post-sales engine. This is a foundational "0-to-1" leadership role designed for someone who thrives at the intersection of complex enterprise account management and internal operational builds.

You will manage our largest, most complex healthcare clients—navigating multi-stakeholder ecosystems that include clinical, technical, legal, and executive teams. You won't just be managing relationships; you’ll be building the reporting functions, SOPs, and expansion strategies that define how Counsel Health scales its commercial footprint.

You will own

• The Client Lifecycle: From post-sales handoff to renewal and expansion, you are the face of Counsel Health for our most massive enterprise partners.

• The CS Infrastructure: Building the "source of truth" for client health—selecting tools, creating reporting dashboards, and moving our processes from manual decks to scalable systems.

• The Expansion Engine: Identifying opportunities to deepen our footprint (e.g., chronic condition modules) and driving net-new leads through your existing client networks.

What you’ll do

• Strategic Account Management: Manage day-to-day operations for complex, multi-stakeholder clients across clinical, technical, legal and executive teams. You will ensure high satisfaction, clinical alignment, and contract renewals.

• Reporting & Analytics: Build out our client reporting function from scratch. You’ll partner with Product, Engineering, and Clinical teams to create automated dashboards and high-level decks for executive reviews.

• Sales Partnership: Support the go-to-market strategy by contributing to pricing discussions and sales enablement. You'll use your existing network to gain intros to high-level execs at potential partner organizations.

• Cross-Functional Advocacy: Serve as the "Voice of the Client" internally, partnering with our Clinical Reporting lead and Product teams to roadmap future features based on client feedback.

• Client Advisory Board: Establish and lead a Client Advisory Board to gather formal feedback and co-create our long-term product vision with our most strategic partners.

What you’ll bring

• Experience: 8+ years in Client Success or Customer Experience, specifically within early-stage tech startups. You must have experience building a CS function from the ground up.

• Domain Expertise: A deep background in Health-Tech, Digital Health, or Retail Healthcare is non-negotiable. You understand the complexity of health plan cycles and clinical workflows.

• Enterprise Navigation: Proven ability to build consensus across "messy" stakeholder groups in the post-sales process (Clinical, Legal, IT) and provide innovative solutions. You are an expert in expanding a company’s footprint in large healthcare and consumer health organizations.

• Operational Rigor: You are comfortable in the weeds of CRM management (HubSpot) and data visualization, but can pivot instantly to delivering a high-level pitch to a C-suite executive.

• Startup Grit: You are highly energized by ambiguity and the "fast-paced" nature of an evolving company. You don't wait for a playbook—you write it.

Bonus points for

• Existing Network: Deep, "warm" connections within major health plans or retail health giants that you can leverage for intros and growth.

• Hybrid Skillset: Experience in both Sales and CS, with a knack for identifying "upsell" triggers during the implementation phase.

• Technical Fluency: Comfort navigating clinical data types (RX types, care protocols) and translating them into business value for clients.

• Impact: Be at the forefront and contribute to groundbreaking, AI-driven healthcare experiences, directly interface with execs at the world's leading tech & healthcare orgs

• Growth: Significant opportunities for broad ownership and professional development within our rapidly scaling startup

• Compensation: Competitive salary + equity

• Benefits: Comprehensive healthcare, vision + dental, 401K, Unlimited PTO, Parental Leave

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• Patients come first.
  We are clinicians 1st, technologists 2nd. We act with patient trust/safety at the center of every decision.

• Innovate with optimism.
  We are optimistic as we build the future of care delivery from first principles. Challenge the status quo when needed, no sacred cows.

• Right answer wins.
  Debate openly and pick the strongest path. We optimize for the company, not functions. We win and lose as a team.

• Simplicity over complexity.
  We choose clear, elegant solutions and avoid adding complexity that does not serve patients or the team.

• Do fewer things, well.
  We focus, and hold ourselves to the highest bar and pursue excellence in those areas.

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Counsel’s mission is to multiply the world's healthcare capacity. We believe in a future in which every person has a personalized, AI-enabled doctor always in their pocket. To accomplish this, we’re building the first fully-vertical, AI-native medical group from the ground up. We’ve redesigned the entire clinical stack with custom AI tools that make our in-house physicians 10x faster and smarter. [learn more on our blog]

Since our founding in 2023, we have formed partnerships with leading healthcare organizations and are on track to serve hundreds of thousands of patients on our platform within the next year. We have raised over $35M from a16z, Google Ventures, Pear VC and other top-tier VC firms.

Our team combines deep expertise in medicine (Harvard, Mt. Sinai, Mass General, UCSF) and technology (Google, DeepMind, NVIDIA, MIT, Stripe) — and we’re looking for exceptional people to join us as we scale.

Join us as we build the future of AI in healthcare!

Recruitment Fraud Notice
Counsel Health only communicates with candidates using official @counselhealth.com email addresses. We will never ask for payment or financial information during the interview process. If you receive suspicious outreach claiming to be from Counsel Health, please contact us at [email protected].