Senior Director, Account Management

About Us

Prokeep is an Order Engine on a mission to empower distributors to win by turning every customer interaction into an order opportunity.
Trusted by 8,000+ distributor locations and 40,000+ users, Prokeep makes it easy for over 3 million contractors, technicians, plumbers, electricians, mechanics, and other skilled professionals to order parts, troubleshoot issues, and generally, get what they need and get on with their day.
Built for the $100+ billion distribution market, Prokeep eliminates missed opportunities caused by busy phone lines, scattered customer data, and passive sales habits. By centralizing communication and enabling proactive outreach, we help teams take more orders from any channel and get more orders by driving demand—fueling growth, stronger relationships, and greater impact across the supply chain.
Having recently secured a $25M Series A investment, we’re poised for rapid growth and innovation. If you're passionate about tackling complex challenges in a collaborative, fast-paced environment while contributing to an often-overlooked yet vital sector of the economy, we’d love to have you on board.
Let’s shape the future together—one order at a time!

Prokeep Values

Build Together. – Collaboration, camaraderie, and customer-focus are core to how we collectively work and win.
Own It. – Persistence and personal growth drive the results - and the rewards! - that we can all enjoy.
Be Humble. Be Human. – Respect and authenticity allow us to build meaningful and lasting relationships.
Have Fun! – Positivity, perseverance, and a bit of laughter all allow us to make an impact while enjoying the rollercoaster!

Your Mission

We’re looking for a proven, hands-on Senior Director of Account Management to lead our expansion sales motion — driving retention, seat expansion, and multi-product growth across our existing customer base. This leader will own our post-sale revenue strategy, ensuring customers achieve measurable success while growing their investment in our platform.

• Own Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance across all AM segments.

• Lead, coach, and scale a team of quota-carrying Account Managers focused on retention, location (seat) expansion, and multi-product adoption.

• You’ll partner closely with Customer Success, Marketing, Product, and the entire Sales org to execute a disciplined account management playbook that fuels sustainable growth, strengthens relationships, and maintains a world-class customer experience.

• Develop and execute strategies that drive Net Revenue Retention (NRR) above 115%, balancing growth with long-term relationship value.

• Establish clear account planning and portfolio management frameworks, ensuring consistent pipeline hygiene, and forecast accuracy.

• Partner with Customer Success and Enablement to align on onboarding, adoption, and value realization strategies that create expansion opportunities.

• Foster a consultative sales culture focused on uncovering business outcomes, positioning new products, and deepening multi-product adoption.

• Implement structured QBRs and executive account reviews to ensure alignment, mitigate churn risk, and identify growth pathways.

• Analyze data and performance metrics to continuously refine the expansion playbook and improve team productivity.

• Collaborate cross-functionally to develop compelling value narratives and customer-facing materials that drive cross-sell and upsell motion.

Qualifications

• 8+ years in SaaS account management, renewal, expansion sales roles, or customer success within a recurring revenue SaaS business, with at least 3+ years leading quota-carrying teams. Start-up experience is a plus.

• Proven track record achieving or exceeding NRR of 115%+ through structured expansion strategies and cross-sell execution.

• Track record of driving multi-product growth in a recurring revenue model environment.

• Deep understanding of recurring revenue models and the levers that drive retention and growth within an existing customer base.

• A strong operator mindset, rigorous in forecasting, account planning, and operational discipline.

• Experience coaching Account Managers to become strategic, consultative partners for customers, not just salespeople.

• Excellent communication, analytical, and cross-functional collaboration skills.

• Growth-oriented, hands-on leader who thrives in a fast-paced, evolving SaaS environment.

• You share our values, and work in accordance with those values

• Expertise in sales tools: HubSpot preferred

Why Prokeep?

At Prokeep, we offer a dynamic, passionate, and collaborative work environment where innovation thrives. Here’s what you can expect:
Competitive Compensation:Reflecting your expertise and impact.
Equity Package: Your success is our success—share in the growth you’ll help create.
Comprehensive Benefits: Health, dental, vision, life, short & long-term disability, 401(k), and employee assistance program (EAP).
Flexible PTO: Recharge and refocus with the flexibility to manage your time with no preset limits
Continuous Growth: Yearly education stipend to support your professional development.