Digital Solutions Specialist

Essential Duties and Responsibilities:

The Digital Solutions Specialist is responsible for managing, supporting, and improving digital platforms used throughout Power Motive Corp. (PMC), including MYKOMATSU, Komatsu KGP, OEM portals, DocuSign, Adobe, and other assigned business applications. This position manages user access, provides employee training, supports customers and internal departments, and works with vendors to resolve system issues. The role also helps improve digital processes, increase platform usage, and support business and e-commerce opportunities.

Key Job Responsibilities:

1. Digital Platform Administration and Support

• Serve as the primary administrator for assigned digital platforms, including MYKOMATSU, Komatsu KGP, OEM portals, DocuSign, and Adobe.
• Manage employee and customer accounts, permissions, software licenses, and access, including provisioning and removing access during onboarding and offboarding.
• Troubleshoot application, account, and licensing issues, working directly with Komatsu, OEM representatives, and other vendors when necessary.
• Support PSSRs with MYKOMATSU customer accounts, Komatsu Care programs, renewals, and digital sales opportunities.
• Generate and distribute reports related to KCare expirations, customer activity, platform usage, and potential revenue opportunities.
• Monitor platform updates, manage license usage, maintain accurate system records, and communicate changes to affected departments.
• Work with sales, marketing, and other departments to improve customer engagement, promote digital services, and support e-commerce opportunities.

2. Employee Training and Digital Solutions Improvement

• Conduct onboarding training for new employees on assigned digital platforms, including MYKOMATSU, Komatsu KGP, OEM portals, DocuSign, and Adobe.
• Coordinate with HR and department managers to identify required system access and training needs for new employees.
• Provide ongoing training and support to existing employees and customers, including assistance with platform functionality and general usage.
• Develop and maintain training materials, user guides, procedures, and supporting documentation.
• Work with internal departments to identify opportunities to improve existing digital processes, workflows, and system usage.
• Assist with testing, implementing, and supporting new digital platforms, internal tools, and system improvements.
• Gather employee feedback, document system issues, and recommend improvements that increase efficiency and improve the user experience.

Requirements:

• Previous experience supporting business applications, digital platforms, customer portals, or similar systems.
• Experience managing user accounts, software licenses, permissions, and administrative functions.
• Proficiency with Microsoft 365 applications, including Excel, Outlook, and Teams.
• Ability to troubleshoot application issues and work with vendors to resolve problems.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple responsibilities, work independently, and collaborate with other departments.
• Experience providing employee training and developing user documentation is preferred.
• Experience with DocuSign, Adobe Admin Console, Komatsu systems, or OEM portals is preferred.
• Experience with digital platform implementations, reporting, or process improvements is preferred

Work Environment and Physical Requirements:

• Office Setting ON SITE Monday - Friday 8:00am - 5:00pm
• Noise Level is Low to Moderate
• Normal Physical Agility

Benefits Options Include:

• Health
• Vision
• Dental
• Health Savings Account with Employer Contribution up to $1750.00 a year
• FSA Options
• 401K with Company Match
• 100K Employer paid AD&D
• Supplemental Life Options
• PTO accruing on start date
• Sick Time
• 8 Paid Holidays a Year
• Short Term and Long-Term Disability Options
• Bereavement Time
• Full Day Jury Duty Pay
• EAP Program 
• Annual Boot Allowance
• $300.00 Prescription Safety Glasses Reimbursement
• Dealership Level Training
• Advancement Opportunities