As a Digital Program Manager, oversee social media programs, manage a team, ensure client satisfaction, and drive content performance.
We are seeking an experienced and motivated individual to join Vocal Media's team!
As a Digital Program Manager, you'll oversee day-to-day operations of client social media programs, managing a dedicated team of social media managers while ensuring seamless program execution and client satisfaction. You'll serve as the primary operational lead for client accounts, balancing staff management, program logistics, client communication, and strategic guidance. This role requires strong leadership skills, operational excellence, and the ability to maintain high-quality deliverables while fostering team growth and client relationships.
Responsibilities
- Staff Management & Team Development
- Lead and develop a team of strategists to execute social media programs, providing regular coaching, feedback, and professional development opportunities to drive content excellence and team performance.
- Monitor content output and performance across client social media accounts, working closely with team members to track audience data, engagement metrics, and campaign effectiveness.
- Foster a positive, inclusive team culture by promoting collaboration, recognizing achievements, and motivating team members to perform at their best while maintaining high standards of work quality.
- Program Operations & Administration
- Manage program operations, including tracking budgets, analyzing content and audience trends, and hiring and onboarding social media managers.
- Collaborate with internal departments on administrative requirements and tools to execute and optimize programs.
- Client Relationship Management
- Produce comprehensive client-facing reports that showcase program performance, highlight key metrics, provide strategic insights, and demonstrate ROI across social media initiatives.
- Lead weekly client meetings, presenting program updates, facilitating strategic discussions, and serving as the primary point of contact for day-to-day program needs.
- Maintain consistent and proactive communication with clients, responding to inquiries promptly and providing regular program updates that keep stakeholders informed and engaged.
Qualifications
- 4+ years of social media experience in agency or brand settings, including 2+ years in a management or program coordination role
- Experience managing social media accounts
- Proven track record of managing teams and client relationships in a fast-paced environment
- Experience with social impact campaigns and purpose-driven brand initiatives
- Strong understanding of TikTok, Instagram, Facebook, and YouTube content strategies
- Experience with performance tracking, reporting, and data analysis
- Familiarity with AI tools and workflow optimization preferred
Benefits
- Health insurance covered at 90% for full time employees; Dental and Vision available
- Unlimited PTO and sick leave
- Completely virtual work environment & one-time home office set up reimbursement, as well as home wifi stipend
- Work in any timezone within the continental US
- 401(k) plan
Vocal Media is committed to developing leaders, policies, and a team culture that embraces diversity and enhances equity. We believe that differences in backgrounds, experiences, and identities lead to healthier organizations and stronger teams. We recognize that our success requires commitment to obtaining and retaining a diverse staff that provides the highest quality services to our clients and creators. Vocal is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity, or disability, or any other legally protected basis. Vocal is committed to providing accommodations to individuals with disabilities in the hiring process and on the job, as required by applicable law. Vocal will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.
Top Skills
Ai Tools
Content Strategies
Performance Tracking
Social Media Management
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