Digital Operations Specialist

Nymbus (https://nymbus.com/) is a high growth fintech company that enables financial institutions to transform their capabilities and drive value in today’s digital finance world.

At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers.

The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus. Thank you for considering and entrusting Nymbus to be the catalyst that helps take your career through your next chapter. 

WORK ENVIRONMENT:

We are a remote first company. This role, as most of our positions, is remote. You may be required at times to visit client sites or attend meetings at designated locations.

POSITION SUMMARY:

The Digital Operations Specialist is responsible for performing and overseeing all deposit servicing functions and associated money movement for Nymbus digital clients. This role serves as the primary liaison and subject matter expert for back office operations, ensuring accuracy, compliance, and timely resolution of exceptions.

In addition to delivering exceptional internal and external customer service, the Digital Operations Specialist manages back office functions—including ACH exception processing, wires, MRDC review, and ticket resolution—while supporting the production and maintenance of client accounts. They proactively identify and implement process improvements, manage new product initiatives and ensure all work is performed in accordance with established policies, procedures, and Service Level Agreements (SLAs).

Success in this role requires strong analytical skills, diligence in managing deadlines, and the ability to collaborate with cross-functional teams to achieve operational excellence. The Digital Operations Specialist will also provide guidance and support to peers, ensuring team goals are met, and projects are executed effectively.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

Include, but are not limited to:

• Provide exceptional internal and external customer service for all digital deposit services.
• Learning & maintaining knowledge of Nymbus suite of products.
• Strong understanding of NACHA and ACH rules and regulations. 
• Review & decision Mobile Deposits for all digital clients. 
• Work ACH & Inclearing exceptions for all digital clients. 
• Wire processing experience. 
• Assist in implementation of proactive measures to prevent fraud.
• Mitigation & prevention of fraud loss. 
• Provide support & research regarding digital deposit services related to ACH, inclearing, mobile deposits, reconciliation.
• Work & manage all tickets within Rules of Engagement for all Digital Operations tickets.
• Familiarity with banking compliance regulations and adherence to those regulations. 
• Perform all other related duties as required or assigned.
  

QUALIFICATIONS:

• 3+ years of industry related experience.
• Knowledge of customer service techniques and standards. 
• Proven development and motivational skills. 
• Experience in back office within a credit union or banking environment required. 
• Strong familiarity with call center or operations support management hardware/software.
• Working knowledge of MS Office (Word, Excel, PowerPoint, Access), Internet Explorer, and Outlook. 
• Strong verbal and written communication skills.
• Effective public presentation skills. 
• Diligent Time Management and analytical skills. 
• Process and detail oriented. 
• Deadline oriented and prioritization awareness.
  

HOURS:

Monday – Friday, 8:00 AM – 5:00 PM EST

SALARY & BENEFITS:

• $50,000 - $60,000 Annual Salary 
• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Fully Remote
• Robust 401(k) plan with company match
• Insurance - Health, Dental and Vision (Nymbus covers 100% of the Healthcare and Basic Dental premiums)
• Flexible Paid Time Off