Destination Services Operations Supervisor

POSITION SUMMARY

Destination Services Operations Supervisor
Responsible for the daily operations and leadership of the Destination Services Department. This employee will have the ability to manage and oversee the operations of group activities, recreation, food and beverage and transportation needs and all it entails including organizing excursions, retail, activities, etc. in a creative and innovative way. Ability to interact with guests, providing beyond compare experiences for our guest giving us a competitive advantage locally and in the luxury set, providing full assistance, positive and in a timely manner with the highest level of professionalism. Consolidate payment through posting in hotel’s systems (Opera, CITY, eDestin), preparing and explaining the bill. Responding to a wide variety of guest requests by accurately assessing the guest’s needs and then adding personal recommendations and touches to achieve maximum customer satisfaction, while complying with all hotels policies. Partner with local vendors and maintain relationships and service standards. Perform other reasonable job duties as requested by his / her Managers.  
The ideal candidate would have: 
•    A minimum of one year’s experience in luxury hospitality within a five-star hotel environment
•    Excellent verbal and written communication skills  
•    Highly organized and able to manage multiple priorities simultaneously
•    Proven leadership skills with the ability to motivate and guide a team
•    Flexible to work evenings, weekends, and public holidays as required.  
•    General knowledge and understanding of major functions of the F&B, Banquets, Sales & Marketing and Accounting Department. 
•    Proficiency in computer systems, experienced in use of MICROS, PeopleSoft and MS Excel, coding is a plus. 
•    Strong working knowledge in OPERA system
 

 

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.