Provide escalation support for messaging and mobile environments: triage, investigate, and resolve user issues via email/phone/ITSM; coordinate with attorneys, vendors, Architecture, and Security teams; execute and document production changes; drive platform improvements and maintain email/mobile security.
ESSENTIAL FUNCTIONS (This list is not exhaustive and may be supplemented and changed as necessary.) · Monitor user support request escalations to the team by email, phone or our IT Service Management system. Triage, investigate and address issues identified. · Work with Kirkland attorneys and staff to escalate and resolve issues, which may include direct interaction with outside vendors. · Provide timely feedback to the end user on the status of their issue or request. · Seek, and deliver on, opportunities to drive change and innovation, evolving the infrastructure and end user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint. · Document and communicate platform standards to other IT groups. · Work in conjunction with the Architecture team and provide input into the overall strategy for messaging and mobile technologies. · Provide subject matter expertise and support assistance for projects seeking to leverage the Firm’s messaging and mobile computing environment. · Coordinate and execute production changes related to operations and project activities. Document and record implementation steps for future reference. · Understand and remain current on messaging and mobile device technologies and trends. · Collaborate with Security Governance and Security Operations to ensure email and mobile device security is maintained. · Work with new software technologies and be able to understand and learn the new technologies as needed or delegated by manager.
Similar Jobs
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Lead detection and response efforts: build detections, manage SIEM and orchestration tooling, deploy AI in SOC workflows, investigate incidents across AWS/EKS environments, support threat modeling and vulnerability scanning, and take on-call shifts.
Top Skills:
Ai ToolingAWSBlockchainEksGoGoogle SuiteKubernetesmacOSOrchestration PlatformsPythonSIEMSlack
Cloud • HR Tech • Information Technology • Software
Develop and deploy NLP and LLM-powered models on large volumes of unstructured workplace text. Work across multiple projects: text classification, information extraction, LLM evaluation, prompt design, model evaluation, and production handoff. Collaborate with Data Scientists, ML Engineers, Software Engineers, and Product to translate client needs into actionable tools and analyses.
Top Skills:
AWSBedrockBoto3GensimHuggingface TransformersLlmsNltkPandasPyarrowPythonScikit-LearnSpacyStatsmodels
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Lead capture and business development for mission-focused DoD opportunities: develop capture plans and win strategies, manage cross-functional teams, craft sales campaigns, perform analysis and pricing, build partnerships, use Salesforce and advanced Excel, leverage AI tools, prepare capture deliverables, and engage senior government stakeholders. Up to 30% domestic travel.
Top Skills:
Ai-Enabled ToolsExcelSalesforce
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
