About Renaissance
When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
In this role as a Data Integration Analyst II, you will:
- Serve as the dedicated Data Integration Analyst for all assigned customers, acting as their primary point of contact for integration services
- Deliver responsive troubleshooting and resolution when customers encounter data integration challenges
- Proactively monitor systems to ensure integrations operate according to schedule, addressing issues before they impact educational activities
- Conduct strategic check-in sessions with customers to identify upcoming system changes and develop forward-looking integration plans
- Maintain comprehensive knowledge of Renaissance products, including specific rostering requirements and reporting data structures
- Stay current on platform developments through ongoing training and deployment update reviews
- Translate customer needs into well-defined technical requirements for internal teams
- Collaborate with technical teams to ensure timely delivery of customer integration solutions
For this role as a Data Analyst II, you should have:
- Associate degree or Bachelor's degree or equivalent in relevant technical area or equivalent combination of education and related experience
- 3+ years of customer service experience, including Renaissance customer service, support, and/or training
Preferred:
- Experience with education industry
- Knowledge of data integration methods, SIS Software Vendors and data providers (i.e. Clever)
- Fundamental SQL skills for basic data querying
- Knowledge of data security best practices
- Proficiency with Excel
Other General Skills
- Ability to explain technical concepts to customers with varying tech comfort levels
- Problem-solve and demonstrate resourcefulness in finding solutions that work with little to no direction
- Shows initiative and resilience during high-volume periods (back-to-school, end of term)
- Strong time management skills to ensure assignments are completed and properly documented
- Ability to handle escalations or urgent items as assigned
- Ability to research, strategize, and solution scenarios based on customer needs and company priorities
Additional Information
All your information will be kept confidential according to EEO guidelines. #LI-Remote
The below compensation range is based on national market data and may vary by experience and location.
Benefits for eligible US employees include:
- World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
- Health Savings and Flexible Spending Accounts
- 401(k) and Roth 401(k) with company match
- Paid Vacation and Sick Time Off
- 12 Paid Holidays
- Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
- Tuition Reimbursement
- Life & Disability Insurance
- Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
Equal Opportunity Employer
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
For California Residents, please see our Privacy Notice for California Job Candidates here.
Reasonable Accommodations
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.
Employment Authorization
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For more information about Renaissance, visit: https://www.renaissance.com
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