Job Description:
The Customer Technical Support II role is responsible for providing advanced technical support to CSI customers—both internal and external—by staging, installing, and troubleshooting CSI hardware and software solutions. This role serves as an escalation point for complex issues and plays a key part in ensuring system stability, customer satisfaction, and operational continuity.
Key Responsibilities
Provide technical support to CSI customers by installing, configuring, and troubleshooting hardware and software products
Monitor and manage incoming requests through the CRM system
Respond to support calls and prioritize work based on issue severity and business impact
Research, test, and document issues that require development or engineering escalation
Troubleshoot moderately complex issues across servers, databases, and applications
Serve as an escalation resource for other Customer Technical Support team members
Build and configure servers as needed, including:
Ordering equipment
Updating hardware components
Installing software and databases
Implementing security configurations
Shipping systems to customers
Decommissioning legacy equipment when required
Participate in disaster recovery testing and response activities as assigned
Mentor and train other technical support specialists
Perform additional duties as required to support the team and organization
Required Qualifications
Minimum of 3 years of relevant technical support experience
Technical education or equivalent job knowledge comparable to a 2‑year college or trade school program
Experience supporting servers, databases, and enterprise applications
Strong troubleshooting, analytical, and documentation skills
Ability to manage multiple priorities in a fast‑paced support environment
Strong communication skills and a customer‑focused mindset
Preferred Skills & Attributes
Experience working in a financial services or banking technology environment
Familiarity with CRM and ticketing systems
Comfort serving as an escalation point and mentoring junior team members
Hands‑on experience with hardware provisioning and system installations
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
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