Provide customer support for chiropractic practices through chat, email, phone, and Zoom. Troubleshoot product issues, educate users, document interactions, manage escalations, identify recurring pain points, and collaborate with Support, Product, Engineering, Billing, and Tier 2 teams. The role requires clear communication, ownership, curiosity, organization, adaptability, technical comfort, and thoughtful use of AI in a fast-moving SaaS environment.
About Us
We're not just another SaaS company. We're chiropractors and software veterans who got tired of watching practices struggle with clunky, outdated systems. So we built something better.
ChiroHD is the cloud-based practice management platform that actually gets chiropractic. Scheduling, EHR, billing, patient communication - everything a modern practice needs, built specifically for how chiropractors actually work. No more trying to force-fit horizontal software into your vertical world. We've cracked the code on product-market fit - prepped, proven, and ready for scale!
Role Overview
Role Overview: As a Customer Support Specialist, you'll be on the front line helping chiropractic practices get the most out of our products. You'll work directly with customers across chat, email, phone, and zoom to answer questions, troubleshoot issues, and guide them toward solutions.
This role is about more than answering tickets. We're looking for someone who takes ownership, communicates clearly, stays curious, and genuinely wants to understand the “why” behind an issue. You'll work closely with teammates across Support, Product, Engineering, Billing, and other areas of the business to make sure customers feel heard, supported, and confident using our products.
What You’ll Do
- Customer Support & Communication: Provide friendly, knowledgeable, and timely support through chat, email, and phone. Manage multiple conversations and priorities simultaneously while maintaining accuracy, responsiveness, and a high level of care.
- Troubleshooting & Issue Resolution: Troubleshoot product questions and technical issues by gathering the right information, investigating thoroughly, and identifying the best path forward. Take ownership of customer issues from initial contact through resolution or appropriate escalation.
- Customer Education & Documentation: Educate customers on product functionality, workflows, and best practices so they can confidently use the platform. Clearly document customer interactions, troubleshooting steps, findings, and relevant context.
- Process & Cross-Functional Collaboration: Follow established support workflows and escalation processes, using good judgment when a situation requires additional attention. Partner with Tier 2 Support and cross-functional teams to investigate complex issues, bugs, and product-related concerns.
- Insights & Continuous Improvement: Identify recurring customer pain points, trends, and opportunities to improve the customer experience. Stay current on product updates, new features, internal processes, and support resources.
- Teamwork & Adaptability: Contribute to a collaborative team environment by sharing knowledge, asking questions, and jumping in to support teammates. Adapt to evolving products, processes, and priorities in a fast-moving SaaS environment.
Who You Are
- Customer-focused and accountable: You care about the person on the other side of the conversation and take ownership of their experience: investigating, communicating, and following through until the issue reaches the right place.
- Curious and a strong problem solver: You naturally ask questions, dig deeper, and want to understand how and why things work. You're comfortable navigating unfamiliar situations and using available resources to find answers.
- A clear, human communicator: You can explain technical or complicated information in a way that feels simple and approachable, and you understand that great support is a team effort - communicating well with customers and teammates alike.
- Organized and detail-oriented: You can manage multiple conversations, tasks, and priorities without losing important details, and you understand that accurate documentation and complete context matter, especially when escalating an issue.
- Adaptable and tech-comfortable: You're at ease with change and can learn new products, tools, and processes quickly. You don't need to be an engineer, but you're confident navigating software and understanding how systems work.
- An AI champion: You embrace AI as part of your everyday work, using it thoughtfully to work smarter, solve problems faster, and continuously improve the customer experience.
Similar Jobs
Co-Working Space or Incubator • HR Tech • Business Intelligence • Design • Industrial • Commercial Construction • Structural Trades
Respond to customer inquiries, provide information about services and project processes, coordinate follow-ups, schedule appointments, maintain accurate records, collect documentation, and route technical concerns to engineers or managers. The role requires professional communication, organization, confidentiality, independent work, and effective use of email, Microsoft Office, and company systems. It may be performed remotely.
Top Skills:
MS Office
.png){kind=logo}
Software • Analytics • Business Intelligence
Handle customer inquiries through phone, email, Zendesk, and other channels; provide product guidance, assist with configurations, document interactions, resolve issues, and escalate complex cases. Meet response-time SLAs, answer-rate, ticket-volume, and CSAT goals. Collaborate with colleagues to solve customer problems, identify support trends, improve processes, and develop subject-matter expertise through certification courses.
Top Skills:
AndroidiOSWindowsZendesk
Software
Provide first-line B2B customer support to business partners and distributors via email, chat, and phone. Resolve inquiries about orders, accounts, and system usage; document interactions; collaborate with internal teams; manage escalations; meet service-level targets; and contribute to process improvements. The role requires English and Portuguese proficiency and is offered as a nine-month renewable contract.
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
