Provides Tier 1 technical support for enterprise customers using ControlUp’s digital employee experience platform. Responsibilities include troubleshooting Windows Server, networking, VDI, Citrix, and VMware environments; using PowerShell scripting; managing multiple customer issues under pressure; and communicating effectively with internal and external stakeholders. The role requires evening-shift availability from 12 PM to 9 PM Pacific Time and follows a hybrid work model.
ControlUp is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous Endpoint Management (AEM) and a digital workspace that runs itself.
Our platform transforms millions of real-time signals into intelligent action, bridging the gap between deep visibility and automated remediation.
We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move beyond reactive troubleshooting toward a future where technology works seamlessly in the background.
We're here to ensure the workday runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best.
One platform. One powerful shift in how work flows.
About the Role:
We are looking for talented support professionals who are passionate about technology, enjoy working with customers and know how to have fun.
What you'll bring:
- At least one year experience in professionally supporting enterprise customers.
- Basic knowledge of Windows server.
- Basic networking experience.
- Excellent spoken and written English – native language level.
- Ability to work under pressure with multiple internal and external customers.
- Great communication skills.
- Familiarity with scripting languages (PowerShell).
- Knowledge of VDI (Citrix/VMware) virtualization solutions.
- Availability to work the evening shift, from 12:00 PM to 9:00 PM Pacific Time (PT).
Why You'll Love It Here:
- Global, Not Isolated: You'll work with a diverse team spanning the US, EMEA, and Israel. We're known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person.
- Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment.
- Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.
- True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair.
Ready to join? Apply now and help us shape the future of IT and employee experience.
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