Customer Success Manager

Empower Success: Become our next Customer Success Manager (Construction Tech Focus)!

Are you ready to drive the digital transformation of the construction industry? We are looking for a creative, proactive Customer Success Manager to champion our AECO solutions. You will act as a strategic partner for our valued customers, ensuring they realize maximum value from their SaaS investments while fostering long-term growth and innovation in a fast-paced, global technology environment.

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great:

In this role, you will be the ultimate internal champion for our construction partners, directly influencing how global infrastructure is built by driving the adoption of cutting-edge SaaS solutions. You will have the unique opportunity to manage a diverse portfolio, turning complex business challenges into streamlined digital successes while shaping the future of construction technology.

Key Exciting Responsibilities

• Orchestrate the entire post-sale journey, ensuring customers achieve their business goals through strategic adoption and utilization of Trimble solutions.

• Lead high-impact business reviews and value conversations to assess account health and uncover new opportunities for expansion.

• Architect comprehensive account success plans and rollout strategies that align our technology with the customer's long-term vision.

• Act as the critical "Voice of the Customer" cross-functionally, partnering with product and sales teams to drive continuous improvement and innovation.

• Proactively identify and mitigate churn risks while fostering deep, trusted relationships with executive sponsors and stakeholders.

Essential Skills & Experience

• 2+ years of dedicated Customer Success or Account Management experience within a SaaS environment, preferably in ERP or construction tech.

• Proven ability to build trusted, executive-level relationships and manage complex account portfolios.

• Exceptional communication skills with a talent for active listening and persuasive storytelling.

• Demonstrated success in working cross-functionally to resolve customer challenges and drive product adoption.

Bonus Points For

• Professional proficiency with Salesforce, G-Suite, or Gainsight.

• Direct experience or domain knowledge in Architecture, Engineering, or Construction (AECO) workflows.

Logistics:

Location: Westminster, CO; Portland, OR - In office

Travel Requirement: 10%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].