Customer Success Manager

What You’ll Do

• Build strong partnerships with customers by understanding their goals and challenges, offering tailored solutions that align with their needs.
• Collaborate with cross-functional teams to deliver seamless customer experiences.
• Provide timely support and resolve inquiries to ensure customer satisfaction.
• Design and implement strategies that promote adoption and renewal.
• Stay ahead of industry trends and advancements to bring innovative ideas to customers.
• Ensure compliance with company policies and standards.
• Support team targets, including renewals and retention metrics.
• Mentor junior colleagues and review customer strategies to strengthen team capabilities.

What You Bring

• Bachelor’s degree in a relevant field or equivalent experience.
• 5+ years of experience in customer success or a related role.
• Strong knowledge of CRM systems and customer engagement best practices.
• Proven ability to troubleshoot and resolve customer issues effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Adaptability to learn and apply new technologies quickly.
• Willingness to travel as needed.

While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. 

The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together! 

All your information will be kept confidential according to EEO guidelines.

At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. ​

​We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. 

Ensora Health is an equal opportunity employer.