Customer Success Manager

Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3600 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as HiPages, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
**Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office 2-3 days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!
Job Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.

• 5+ years in a Customer Success, Account Management, or similar role in SaaS , ideally in HCM, HRIS, or people-tech
• Experience managing mid-market or enterprise accounts with multi-stakeholder relationships
• Strong commercial acumen and confidence handling renewals and expansions
• A customer-first mindset with excellent relationship-building and communication skills
• Comfort working in a fast-paced, scale-up environment- curious, adaptable, and always learning
• Assist in critical projects to help elevate our overall Mid Market experience
• Strong project management, problem-solving, and cross-functional collaboration skill
• Experience with HR/People/Payroll systems
• Understanding of SaaS metrics, CS tools (e.g. Gainsight, Salesforce)
• Experience working across multiple geographies or cultures

Job Responsibilities
We're looking for an experienced Senior Customer Success Manager (CSM) to join our US team and play a key role in driving long-term success and satisfaction for our growing portfolio of mid-market and enterprise customers. You'll work with some of our most strategic clients, ensuring they see ongoing value from Bob and helping them achieve their HR and business goals.
You Will

• Be the strategic advisor and main point of contact for a most strategic Mid Market Clients
• Build strong, trusted relationships with HR stakeholders, from HR Managers to CHROs and People Partners
• Lead success planning , executive business reviews , and renewal/expansion conversations
• Ensure customers are fully onboarded, trained, and successfully adopted across all Bob modules
• Proactively identify risks and opportunities within your accounts, collaborating with Sales and Product where needed
• Provide product guidance, best practices, and insights to drive engagement, usage, and advocacy
• Act as the voice of the customer internally, working with Product, Support, and other teams to improve our offering
• Contribute to team development by mentoring junior CSMs and supporting cross-functional initiatives

Base salaries for this role range from $106,000 - $135,000 per year. Additionally this role has a variable compensation component.
As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission.
When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates' depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.
Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match
• Work from home allowance to get your home office set up!
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
• Annual Headspace subscription and wellness benefits
• Two social impact days per year for volunteering
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Employee referral program - $2,500 bonus for each successful referral
• Fun and frequent social events (in-person and virtual)
• We love birthdays - take the day off and receive a special gift
• Dog friendly office

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!