Manage a portfolio of customers, ensuring adoption, retention, and expansion through regular outreach and usage reviews while collaborating with cross-functional teams.
About Us
At Opus1, we’re redefining how music and performing arts schools run their businesses. Our platform helps schools streamline operations, grow their programs, and deliver unforgettable experiences for students. Now, we’re building the next generation of Customer Experience, and we’re looking for a Customer Success Manager who thrives in a fast-paced startup and is passionate about customer growth.
The Role
As a Customer Success Manager supporting our small-to-mid-size business customers, you’ll manage a book of business and be accountable for driving adoption, retention, and expansion. You’ll partner directly with school owners and administrators, helping them achieve success on our platform while also identifying opportunities for growth. This role is ideal for someone who is self-motivated, data-driven, and excited to help shape the future of service at a rapidly scaling startup.
You’ll report to the VP of Customer Experience and work cross-functionally with Sales, Product, and Support to ensure our customers realize maximum value from Opus1.
What You’ll Do
• Own a portfolio of customers, driving adoption, health, and retention
• Conduct regular usage reviews, proactive outreach, and check-ins to ensure customers are realizing value and staying on track
• Own expansion opportunities within your accounts, driving upsell and growth directly
• Monitor customer usage and health metrics using our CRM and CS tools, ensuring customers stay on track
• Serve as the voice of the customer internally, sharing insights with Product and CX to improve service, features, and processes
• Manage inbound support for account setup and account changes
• Help define and evolve Opus1’s Customer Success playbooks as we scale into new markets, including music and dance schools
• Collaborate with Onboarding and Support to create seamless customer experiences from day one through renewal
What We’re Looking For
• 2–4 years in Customer Success, Account Management, or related customer-facing roles (SaaS preferred)
• Experience managing a book of business with responsibility for renewals and expansions
• Strong organizational skills and the ability to self-motivate in a remote, fast-paced environment
• Comfortable with CRM systems (Salesforce, HubSpot, ChurnZero, etc.) and using data to inform decisions
• Excellent communication skills with the ability to influence school owners, administrators, and decision-makers
• Passion for customer experience and an interest in the performing arts industry is a plus
Why Join Us
• Be part of a startup making a big impact in the performing arts space
• Play a hands-on role in shaping how Customer Success is built and scaled at Opus1
• Collaborate with a passionate, mission-driven team
• Fully remote role with flexibility to work from anywhere in the U.S.
Top Skills
Churnzero
Hubspot
Salesforce
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