Customer Success Manager

Position Overview

maxRTE delivers software solutions that helps our clients solve one of the most important challenges in healthcare -- helping patients gain access to care through revenue cycle management. We are growing fast, and are looking for a passionate and driven Customer Success Manager to lead and expand our relationships with our most critical clients. Reporting to our COO, a great candidate has superior client services skills, possesses a proactive approach to building customer accounts, is comfortable with SaaS and data, and thrives in fast-paced environments that requires rolling up their sleeves.

What You'll Do:

• Own a sizable book of business with some of maxRTE's largest hospital and health system clients -- you will be goaled on retaining and growing these relationships
• Identify expansion opportunities and successfully drive upsell and cross-sell
• Represent maxRTE as the voice of the business with your customers, specifically ensuring timely responses to client outreach within 24 hours
• Lead monthly or quarterly business reviews with your client teams and become a trusted partner with both day-to-day users and senior client stakeholders
• Partner with our Operations Analyst team to:
• Successfully onboard new clients
• Build regular client-facing reporting highlighting our ROI and opportunities to improve customer outcomes
• Monitor customer usage data to extract insights about client health and troubleshoot issues
• Set up, maintain, and update configurations in our software platform to meet the needs of each client
• Running test file / proof of concepts for prospective and existing clients
• Become a product expert in all facets of maxRTE
• Communicate client feedback to our support team to address immediate issues, and to our engineering team to inform our product roadmap

Who You Are:

• You have a bachelor’s degree in business, healthcare, or a related field; MBA is a plus.
• You have 5+ years' experience in a client-facing or professional services role within a software or healthcare technology environment. Experience with complex healthcare systems, such as Epic, is strongly preferred.
• You are a fast learner who can quickly get up to speed on the needs of healthcare providers, their teams, and the health insurance ecosystem.
• You’re comfortable developing customer success strategies using data-driven insights.
• You’re a natural collaborator who can convey complex ideas simply to end users and engineering teams alike.
• You can lead technical and/or software integrations and own customer-facing documentation.
• You can manage complex projects from inception to execution to KPI measurement.
• You provide frequent, clear and concise written and verbal communication.
• You thrive in fast-paced, often ambiguous environments and are willing to pitch in above and beyond your job description to help the team achieve its mission.

maxRTE is committed to training, mentoring and accelerating the career of each and every member of our team. We are deeply invested in our employees and offer:

• Competitive salary + bonus
• Other perks & stipends for remote working
• Team bonding and 2x annual off-site events
• Unlimited paid time off
• Dental, Vision, Health and Life Insurance

About Us

maxRTE is a fast-growing healthcare revenue cycle management software company, helping healthcare providers find insurance for patients. With 1 in 4 Americans having trouble paying medical bills, we strive to have impact for patients, providers and our community. Our insurance discovery software locates unknown coverage from commercial and exchange plans, Medicare, Medicaid, Tricare, worker’s comp, and Cobra for 15-20% of all self-pay patients. We easily integrate with EHRs and our web-based portal ensures secured access for employees, no matter where they work.

maxRTE is an equal opportunity employer and believes in creating a supportive and diverse workplace. We want to have the best available people in every job. Therefore, the Company does not discriminate, and does not permit its employees to discriminate.