Customer Success Manager

Position Overview:

Apollo Information Systems is seeking a detail-oriented and relationship-driven Customer Success Manager (CSM) to manage the direct customer responsibilities of our rapidly evolving customer success function. As the CSM, you will be responsible for owning post-sale engagement, managing the full renewal lifecycle, leading client communication, and ensuring customer satisfaction across assigned accounts. This is a high-impact role focused on execution. You’ll report directly to the Director of Customer Success and drive retention, growth, and customer advocacy.

Key Responsibilities:

Day-to-Day Execution

• Coordinate all 90/60/30-day renewal activity, including outreach, meeting setup, and quote coordination
• Lead or support customer meetings; prepare notes and handle all follow-up activities
• Deliver monthly and quarterly customer value reports using standardized templates
• Maintain CRM (Salesforce) records with accurate lifecycle milestone tracking
• Monitor customer health and engagement; flag risk or upsell opportunities
• Execute CSAT and NPS campaigns; log and respond to feedback
• Respond to client inquiries and requests; serve as the daily point of contact
• Assist in quote/order coordination for renewals or expansions
• Support customer engagement initiatives to maintain proactive communication

Collaboration & Internal Communication

• Work with sales and technical teams to ensure alignment
• Communicate account status updates during internal meetings
• Support ad hoc reporting or data gathering for strategic leadership reviews

Ideal Candidate Qualifications:

• 2+ years in a Customer Success, Account Management, or Renewals role
• Minimum 2 years of experience working in the cybersecurity industry
  
• Experience working with SLED Accounts.
• Experience working with Salesforce
• Excellent verbal and written communication skills
• Strong organizational skills and ability to manage multiple accounts
• Comfortable operating in a fast-paced, evolving environment

Success Metrics:

• On-time renewal rates for assigned accounts
• Accurate Salesforce data and lifecycle tracking
• CSAT/NPS participation and satisfaction results
• Timely report delivery and meeting follow-ups
• Internal team satisfaction with execution and communication

Apply here: Careers (apollo-is.com) - please complete the questions on the application or you will automatically be declined.

If you need assistance with your application, please contact [email protected]

"Apollo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws."