Manage assigned Convene client accounts, build long-term customer relationships, understand client needs, provide product best-practice guidance, identify upselling and referral opportunities, participate in recurring business meetings, and maintain accurate CRM records of client interactions and opportunities.
Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.
As a Customer Success Manager, you will play an important role in ensuring our clients maximize the value of Convene, build strong long-term relationships, and identify opportunities to further support their business needs.
Visit azeusconvene.com for more information.
Responsibilities
- Report to the Regional Manager and Head of Global Customer Success
- Manage assigned client accounts and ensure timely and effective account follow-through.
- Proactively engage with clients to understand their needs and guide them on best practices for using Convene.
- Build and maintain strong relationships with existing clients within the assigned region.
- Identify creative opportunities to grow existing accounts through upselling and client referrals, based on customer needs and business requirements.
- Attend weekly and monthly meetings and provide regular updates on account status, customer engagement, and opportunities.
- Maintain accurate and up-to-date records of client interactions, activities, and opportunities in the CRM system.
Qualifications
- 1–3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role.
- Experience in a SaaS environment is preferred; experience in the IT or technology industry is also an advantage.
- Strong client relationship management and communication skills, with the ability to understand customer needs and provide appropriate solutions.
- Proactive and customer-focused, with the ability to manage multiple client accounts and priorities effectively.
- Experience using CRM systems is an advantage.
Similar Jobs
Financial Services
Develops customer relationships, drives product adoption, expansion, and retention, leads onboarding, demonstrates product capabilities, communicates releases, gathers customer feedback, tracks success metrics, and informs product priorities. Requires strong communication, stakeholder influence, technology learning, and customer success experience in product or technology environments.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage 100–200 mid-market accounts, helping customers adopt Samsara’s IoT platform, achieve measurable operational value, and renew or expand. Build success plans, conduct operational workshops, explain technical integrations, resolve issues with cross-functional teams, and prioritize engagement using AI tooling. The role also contributes to customer success playbooks, workflows, and AI-powered operating motions.
Top Skills:
Ai ToolingAPIsIntegrationsIot
Healthtech • Information Technology • Security • Software • Cybersecurity
Manage strategic enterprise customer accounts by driving product adoption, value realization, satisfaction, renewals, and expansion. Develop success and account plans, lead executive business reviews, coordinate cross-functional resources, resolve complex customer challenges, and communicate customer insights to leadership. Maintain account health data in Gainsight, create customer advocacy content, and leverage AI-enabled solutions to improve customer success workflows. The role is remote in the United States with travel up to 40%.
Top Skills:
Gainsight
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
