Customer Success Manager (Insurance Focused)

Salary Range: $100,000.00 - 120,000.00
Who we are:
Hi, we're SambaSafety and we offer the industry's most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.
We've built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don't take our word for it; we've been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety as top-notch, with a rock solid Top Rating on Glassdoor.
Customer Success is SambaSafety's customer management organization, focused on client retention and exceptional service delivery to SambaSafety's largest and most strategic customers.
We are focused on ongoing adoption and assist customers throughout their lifecycle, helping them unlock maximum value from our products and service. We are looking for an Insurance Customer Success Manager to manage existing customer relationships and maximize each client's potential for success. You need to be smart, analytical, and passionate about helping customers succeed.

• Manage day-to-day customer relationships focused on ensuring high levels of customer satisfaction and retention through developing and maintaining executive-level relationships, and critical account strategies.
• Serve as a trusted advisor and advocate for customers, providing operational management oversight, best practices, and domain expertise.
• Collaborate with cross-functional teams to ensure successful transitions of customers as they progress through the customer journey.
• Identify upsell and cross-sell opportunities through communicating regularly with inside sales and account managers to grow the assigned account base. Log and track these opportunities inside the company-supported CRM.
• Foster a culture of engagement and excitement to deliver customer-centric results.
• Gather, document, and communicate high-level customer insights and business use cases.
• Promote and manage the understanding of Samba Safety's services and product offerings to meet strategic customer needs and goals.
• Proactively review key account metrics with assigned clients, setting goals and facilitating goal attainment.
• Educate existing accounts on new features and productivity tools.
• Serve as the point of contact, prioritizing and driving resolution on escalated high-priority and urgent customer issues.
• Communicate effectively with customers through multiple communication channels.

What you'll need:

• 3- 5+ years of direct experience in the commercial or personal auto insurance industry is required with an emphasis on strategy focused customer success (Fields similar to; loss control, underwriting, broking, account management, etc.)
• Ability to diagnose problems, think-quickly on your feet, problem-solve, and communicate effectively.
• Proven ability to manage accounts and relationships (internal and external) on an ongoing basis.
• Proven ability to tailor your message to your audience with experience communicating to C-suite business leaders.
• Proven ability to be a business advisor by creating valuable business partnerships with a strong track record of delivering measurable results.
• Exceptional collaboration and teambuilding skills.
• Excellent time management, organizational, and planning skills with the ability to adapt to a fast-paced environment.
• Experience with a Customer Relationship Management (CRM) tool, preferably Salesforce.com.
• Exceptional written and verbal communication skills.

Benefits and Perks:

• Flexible and generous Paid Time Off and Paid Volunteer Days
• 401k Employer Match
• Generous Healthcare Benefits
• Up to 12 weeks paid time off for maternity leave based on tenure
• Wellness &Tuition Reimbursement
• Flexible Work Arrangements
• Lots of SambaSafety swag & SambaSafety Events

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.
SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.
Come join us to find out for yourself what all the excitement is about!