Customer Success Coordinator

As a Customer Success Coordinator, you are responsible for renewing large volumes of customer contracts. This position entails supporting, managing, and closing renewal transactions. You’ll play a critical role in supporting our Customer Success and Revenue organizations. You will collaborate within Revenue and Success, Marketing and Legal to maximize the renewal success while looking for additional opportunities for upselling additional revenue. The Customer Success Coordinator works in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to increase growth within the account.

Who you’re committed to being:

• A Proactive and Detail-Oriented Problem Solver: You are committed to ensuring smooth, efficient renewals, staying organized, and anticipating potential challenges. You’ll proactively collaborate with internal teams to drive successful renewals.

• A Team Player with a Customer-Centric Focus: You prioritize working closely with cross-functional teams to ensure the best possible outcomes for customers while contributing to the company's overall growth. Your goal is to support flawless customer experiences and contribute to long-term relationships.

• A Growth-Oriented Partner and Advocate: You are dedicated to identifying expansion opportunities within existing accounts, partnering with Account Executives to align sales resources and unlock new revenue streams. Your commitment to driving growth through both renewals and upsell opportunities is at the heart of your approach.

What you’ll do:

• Complete renewal lifecycle management including all administrative tasks such as acquiring Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission.

• Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base.

• Partner effectively and cross-functionally with sales account executives supporting this customer segment.

Experience you’ll bring:

• Curiosity around SaaS, technology, or workforce development.

• Basic understanding of business development, sales or customer success

• Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)

• Business sense and ability to analyze data to address customer situations.

• Strong communication, organization and time management skill.

Requirements:

• This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

Why you’ll love working here:

• We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location

• We’re mission driven and guided by our culture pillars

• We have a strong commitment to diversity and belonging

• We cultivate a culture of trust, autonomy, and collaboration

• We’re lifelong learners and champion team member growth and advancement

• We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Physical Requirements:

This role is primarily performed in an office or home office setting and involves standard computer-based work.

EEOC Statement & Accommodations Statement:

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

Pay Transparency:

The annual US base salary range for this role is $46,000 - $64,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.

Recruiting Scam Notice:

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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