Customer Success Coordinator (Scale)

The Customer Success Coordinator (Scale) is an exciting role at Pluralsight! Scale CSM’s work in a pooled support model and engage with customers 1:1. We use robust customer data to help identify ways we can deliver increased value through broader and more mature use of Pluralsight. Our team is growing, and we are looking for a Customer Success Manager to join our team to support, retain, and help our customers.

Who you’re committed to being:

• A customer advocate who ensures that customer goals are identified, designed, and achieved within short-term relationships, driving tangible business success.

• A master of prioritization and time management, capable of managing multiple accounts at different life-cycle stages simultaneously while maintaining high-quality service.

• A trusted partner who works cross-functionally with Sales, Professional Services, and Product teams to maximize account potential, retention, and customer experience.

• An exceptional communicator, capable of establishing credibility with customers and executives alike.

• A positive, energetic, and empathetic presence who brings passion to every customer interaction and ensures an overall positive experience.

• A highly organized self-starter who embraces new challenges, takes initiative, and continuously seeks to improve the customer success process.

What you’ll do:

• Identify, design, and being able to achieve the customer's goals in a short-term relationship

• Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, and hosting office hours

• Be a role model, sharing client success methodology with members of your immediate team as well as cross-department.

• Represent the voice of the customer and influence the product development roadmap.

• Follow the Scale practices and strategy for each customer based on data analysis and the customer's needs

• Excel in an ever-evolving space by creating detailed strategies and clear work plans to result in business success for your client portfolio

• Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of Pluralsight

Experience you’ll bring:

• High prioritization skills and process orientation

• Context switching - manage different (multiple) accounts at different stages in the life cycle

• Ability to embrace the mindset of continuous improvement and actively contribute to the CS processes and practices

• Superb written and verbal communication skills

• Strong customer-facing and presentation skills with the ability to establish credibility with executives

Requirements:

• 2+ years of B2B customer success, account management, or consulting experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100)

• BA or BS degree

• Experience with Zendesk and Gainsight is a plus

• This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

Why you’ll love working here:

• We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location

• We’re mission driven and guided by our culture pillars

• We have a strong commitment to diversity and belonging

• We cultivate a culture of trust, autonomy, and collaboration

• We’re lifelong learners and champion team member growth and advancement

• We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Physical and Mental Requirements:

This role is primarily performed in an office or home office setting and involves standard computer-based work.

EEOC Statement

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website (https://www.pluralsight.com/careers) to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report (https://www.pluralsight.com/about/diversity-and-belonging). 

Pay Transparency:

The annual US base salary range for this role is $$51,000 -$63,000 USD. USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.

Recruiting Scam Notice:

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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