Customer Success and Implementations Manager, Juno

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

As Juno scales, delivering a seamless, high-quality customer experience is critical. This role offers the opportunity to partner cross-functionally across the business and drive meaningful impact for Juno customers.

You'll manage customers from kickoff to go-live to expansion — ensuring smooth launches, strong adoption, and measurable long-term value. You'll run a disciplined implementation process, build trusted relationships, and grow into more strategic conversations as customer complexity increases. You should be equally comfortable leading technical discussions and serving as a long-term strategic partner.

This is an opportunity to get in early and help shape the Customer Success program — and the broader Juno business — as we scale. If you enjoy wearing multiple hats and having real ownership, this role is for you.

Ramp recently acquired Juno to tackle a massive, unsolved problem: guest travel and expense. In this role, you'll operate as part of Juno — a startup within Ramp — focused on building this product area from the ground up.

You'll have the autonomy and ownership of an early-stage company, combined with the reach, resources, and distribution of Ramp. Guest travel is one of the most fragmented and underserved workflows in modern finance — often managed through spreadsheets, email chains, and manual processes despite representing a meaningful share of company spend.

This is an opportunity to define a new category inside Ramp — working on high-impact problems from first principles and helping scale Juno's product to thousands of customers.

Own implementations end-to-end

• Lead onboarding for customers from kickoff to go-live.

• Build and manage project plans, timelines, and stakeholder communication.

• Partner closely with Sales for seamless handoffs.

• Identify risks early and drive solutions cross-functionally.

Drive ongoing customer success

• Serve as the primary point of contact post-launch.

• Drive adoption, engagement, and measurable outcomes.

• Conduct regular check-ins and strategic reviews.

• Monitor account health and proactively mitigate churn risk.

• Identify expansion opportunities in partnership with Sales.

• 7+ years in Customer Success, Implementations, or Account Management in SaaS.

• Equally comfortable running a project plan and leading a strategic stakeholder call.

• Strong sense of ownership — you don't wait to be told what to do.

• Comfortable in environments where roles evolve as the company scales.

• Able to build structure where it doesn't exist — and operate without it when needed.

• Deep care for customer experience and long-term partnership.

• Willingness to roll up your sleeves — no task too big or too small.

• Able to move fluidly between technical and business-level conversations.

• Strong project management skills.

• Ability to navigate both operational and executive-level conversations.

• Experience in travel, fintech, HR tech, or marketplaces.

• Experience supporting enterprise customers.

• Background in or passion for travel.

• Flexible PTO

• Unlimited AI token usage

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• 401(k), including employer match on contributions made while employed by Ramp

• Fertility HRA (up to $10,000 per year)

• Parental leave: up to 16 weeks (80 days) at 100% pay

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

• Relocation support to NYC or SF (as needed)

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

• Group Retirement Plan with employer match (RRSP + DPSP)

• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay

• Employee Assistance Program and virtual care through Lumino Health

• Private medical insurance through Freedom Elite

• Virtual GP and at-home care via eMed x Livi

• Workplace pension through Penfold, with salary sacrifice option

• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay

If you are being referred for the role, please contact that person to apply on your behalf.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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