Customer Solutions Engineer - US-Based

At Dexory, we’re redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes.
Role:

This is a high impact role to help ensure customer growth and success. This is a multi-faceted role with elements of Sales Engineering and Robot Deployment/Support. This role requires a customer facing professional that can mix technical and commercial skill to drive market expansion of Dexory solutions. You will play a key part in helping to deliver our product into our customers’ hands; working closely with the commercial and engineering teams to support the sales and integration process. 

Responsibilities:

● Act as the main North American customer contact for deployment and installation of our hardware and software platforms.
● Work with customers to schedule delivery and installation of hardware and software products, including mechanical, electrical, software, and network services.
● Take part in customer site visits to execute the installation process, including system setup, configuration, calibration, and troubleshooting.
● Maintain and facilitate communication with customers to resolve any technical issues with their installation of deployment processes.
● Coordinate technical sales activities for prospective accounts, performing both in-depth and high-level technical presentations for customers and prospects.
● Support existing customer site operations on a day-to-day basis as required.
● Serve as a point of contact for escalated technical issues.
● Support warehouse mapping, preventative maintenance, and system upgrades.

About you:

● Comfortable with working with large data sets as well as troubleshooting issues on hardware and software products.
● Strong communication skills and ability to explain technical concepts clearly and listen actively.
● Adept at problem-solving, analytical thinking, and creative solutions.
● Empathy and customer focus are crucial for understanding and meeting client needs.
● Effective teamwork, interpersonal skills, and the ability to collaborate across departments are essential.
● Understanding of Logistics and Ecommerce market a plus.
● Experience with warehouse automation solutions, experience with WMS and related logistics business software a plus.
● Competent with Google Suite and Microsoft Office.
● Ability to work in a fast paced team environment.
● Proficient English written and verbal communications skills required to collaborate effectively with internal and external teams.
● This role will involve 20-40% travel to customer sites.

Benefits:

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,
• Impact: Big challenges, bigger results
• Commitment: All in, every time
• One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. 

You will also receive:

• Medical 
• 401k
• Share options

AAP/EEO Statement  

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.