The Customer Service Representative will ensure timely freight processing, accurate data entry, and compliance with regulations while maintaining customer relationships and meeting KPIs.
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Ensure exceptions are monitored and actioned timely
- Ensure accurate and timely client and vendor billing
- Track and trace Drayage Management and/or Air Import files as required
- Ensure timely clearance and delivery of freight to customer for Import shipments
- Ensure documents are sent to customer or broker for customs purposes in a timely manner
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
- Meet KPI standards, as per the company’s procedures
- Understand department process flow, constantly looking for areas of improved efficiency
- Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
- Overseas communications, timely responses to emails and requests (internal and external)
- Ensure all customers' standard operating procedures are followed and updated
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Understanding of air and ocean documentation process a plus
- Understanding of Final mile drayage process a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Proficient with Microsoft Office (Excel, Word, PowerPoint)
Expected salary: $24-$27/hour
Eligible for bonus
Expeditors offers excellent benefits:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.
Top Skills
MS Office
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