Provide customer service via live chat, email and phone. Handle high-volume communication and maintain detailed records. Manage fraud detection and applications for performers, while multitasking with established procedures.
Accretive Technology Group | Customer Service Representative
This role is fully onsite in Seattle, WA (downtown)
We are currently hiring for day, swing, and overnight shifts
Accretive Technology Group is a forward-thinking company dedicated to delivering innovative technology solutions. We foster a dynamic and collaborative work environment where creativity and analytical thinking drive success.
Regular Tasks:
- Provide customer service to users via Live Chat, SMS messaging, email and telephone. Ensure detailed records are maintained for all customer contacts.
- Typical shift volume: 150 Live Chats (up to 4 concurrent), 20-30 SMS messages, 20-30 telephone calls, and 40-50 emails.
- Review customer accounts for possible fraudulent activity, and take appropriate action based on circumstances. Typical shift volume – varies.
- Provide customer support to performers via email. Ensure detailed records are maintained for all performer contacts.
- Understand and adhere to department policies, procedures, and escalation processes.
- Maintain a high level of professionalism and respect with every interaction.
- May be required to work on special projects as needs arise.
The role involves recurring work situations with occasional variations from the norm. Duties are performed using established procedures, which may be modified or improved upon. Perform duties independently with minimal supervision.
The job involves a high degree of complexity. Must be knowledgeable of all products supported and able to use multiple administration tools at the same time. Must be highly organized to keep track of daily volume, customer inquiries, and product improvements.
Requirements:
- At least 1 year of high-volume traffic in a call center environment
- Managing an average of 25 calls, 150 chats, and 30 emails per shift - simultaneously
- Multitasking is essential in every interaction
- High energy and commitment to superior customer support
- General computer/internet knowledge
- Interpersonal, communication, customer service, and time management skills are imperative
- Independent decision-making and good judgment are essential in every interaction
- Strong written and verbal communication skills required
- Clear and courteous writing and speaking style
- Ability to identify, analyze, and solve problems
- Punctuality and excellent attendance
- Excellent organizational skills
- Ability to operate telephone, computer hardware/software including keyboard, 10-key, sit for extended periods of time.
- Basic math skills (add, subtract, multiply, and divide)
- Employer-paid Medical, Dental, and Vision benefits
- Life & Disability Insurance Coverage
- Health Care FSA
- Day Care FSA
- 401(k) with a 50% contribution match (no limit)
- Vacation and PTO plan
- Paid Holidays
- Semi-Annual Profit Sharing
- Our Customer Service Representatives have the potential to earn up to $8/hour over and above their base wage through our Compensation Incentive Program
- Gym/Exercise Membership Reimbursement
- $175 transportation Reimbursement ($100 of this may be used for home internet for remote and hybrid employees)
Employment opportunities and job offers at Accretive Technology Group will always come from Accretive Technology Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Accretive Technology Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Accretive Technology Group will never send you money or request you return any money back to our company for any reason. Our email domain is @accretivetg.com. The official website to find and apply for job openings at Accretive Technology Group is https://accretivetg.com/
Accretive Technology Group is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, or national origin.
- Unfortunately, we do not provide visa sponsorship, visa transfer, or corp-corp arrangements.
- Agencies - NO unsolicited submissions will be accepted and if any Agency does submit an unsolicited candidate that Agency shall have no recourse from Accretive Technology Group.
Top Skills
Computer Hardware
Software
Similar Jobs
Logistics • Transportation • 3PL: Third Party Logistics
The Customer Service Representative will ensure timely freight processing, accurate data entry, and compliance with regulations while maintaining customer relationships and meeting KPIs.
Top Skills:
MS Office
Fashion • Retail
The Customer Specialist role focuses on creating a welcoming store atmosphere, engaging customers, enhancing sales through relationship building, and ensuring operational tasks are completed efficiently.
Big Data • Cloud • Fintech • Financial Services • Conversational AI
The Client Success Specialist solves complex problems for clients using Aladdin, provides education, and enhances client experience through data insights.
Top Skills:
AladdinSQLUnix
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
