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Digital Media • Gaming • Software • Esports • Automation
Provides customer support for an online gambling platform through live chat, telephone, and email. Investigates and resolves inquiries and complaints, escalates issues, explains policies and licensing requirements, and promotes responsible gambling. The role requires strong communication, multitasking, problem-solving, attention to detail, technology proficiency, and an ability to work evenings, weekends, and holidays. Includes an eight-week training program and opportunities for advancement.
Top Skills:
EmailLive ChatTelephone
Digital Media • Gaming • Software • Esports • Automation
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Digital Media • Gaming • Software • Esports • Automation
Supports the North American marketing compliance function by reviewing advertising assets, maintaining disclaimers and regulatory records, coordinating approval processes, monitoring campaign flight dates, assisting audits, consulting with internal teams and agencies, and updating state and provincial marketing guides. The role helps ensure customer-facing materials comply with gaming regulations and improves internal compliance procedures and documentation.
A Customer Service Deputy Manager, who will drive and support the growth, the development, and the enhancement of the customer experience.
As a leader, you will focus on delivering exceptional customer service and upholding our reputation for excellence through your team. Reporting to the Customer Service Manager, you will inspire and uplift your team through coaching while fostering a collaborative environment. Your adaptability and proactive mindset will be essential in implementing innovative strategies to improve efficiency and address technical challenges.
This is a unique opportunity to be part of our exciting growth and play a key role in shaping the future of customer service within the customer service team as we expand across the US.
The role involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar.
The salary range for this role is $80,000 - $90,000 annually.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Preferred skills and experience
What you will do
Employee Perks
Your birthday off work
Bonus Scheme
Employee assistance programme
Health insurance
Life assurance
Life events and long service gifts
Funded social events
As a leader, you will focus on delivering exceptional customer service and upholding our reputation for excellence through your team. Reporting to the Customer Service Manager, you will inspire and uplift your team through coaching while fostering a collaborative environment. Your adaptability and proactive mindset will be essential in implementing innovative strategies to improve efficiency and address technical challenges.
This is a unique opportunity to be part of our exciting growth and play a key role in shaping the future of customer service within the customer service team as we expand across the US.
The role involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar.
The salary range for this role is $80,000 - $90,000 annually.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Preferred skills and experience
- Excellent planning, organization and time management skills.
- High self-motivation with a strong drive to achieve success.
- Ability to deliver high standards within agreed deadlines.
- People focused with the ability to inspire, motivate and influence improvement.
- Proven leader with experience in coaching and people management.
- Collaborates effectively within a team and plays a key role as a valuable team member.
- Exhibits resilience and a positive, can-do attitude when faced with change.
- Skilled at managing multiple diverse and complex projects in a fast-paced environment.
- Maintain compliance with individual licensing requirements according to regulations.
What you will do
- Driving the department in providing an excellent level of customer service and promoting the customer service ethos.
- Overseeing team performance while actively offering coaching, feedback, and support to the customer service team.
- Developing a framework to establish and sustain effective succession planning within the department.
- Maintaining an exceptional level of knowledge of the department's policies and procedures.
- Proposing, developing and implementing new ideas to drive the department forward and improve efficiency while maintaining an exceptional level of customer service.
- Investigating potential technical issues and liaising with the management team.
- Acting as a point of escalation for customer issues raised by Supervisors within the department.
Employee Perks
Your birthday off work
Bonus Scheme
Employee assistance programme
Health insurance
Life assurance
Life events and long service gifts
Funded social events
bet365 Denver, Colorado, USA Office
bet365 Denver, CO Office
Located right in the heart of downtown, our office is surrounded by world-class dining and cultural activities, making it easy to enjoy the best the city has to offer. With the stunning backdrop of the Rocky Mountains, Denver truly is a vibrant urban center that offers the perfect blend of city life
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
