Customer Onboarding Specialist

For the first 2-3 months, this role will cover either 12pm-8pm or 1pm-9pm Eastern Time to address business needs. Candidates should be comfortable working the equivalent hours in their local time zone. After this initial period, the role is expected to shift to our standard business hours of 9am-5pm.

While the Onboarding team is fully remote, we have our beautiful Headquarters near Downtown Crossing in Boston. For those in or near the Boston area, we would welcome you into the office once or twice a week to collaborate with our kind, knowledgeable team members in Sales, Marketing, and Product.

Our Company

Skedda is a leading global workplace management platform, serving over 8,000 customers including Toyota, Siemens, Mercedes-Benz, MIT, and Harvard University. The company is a key player in shaping the future of the modern workplace experience with interactive floor plans, desk and meeting room booking, visitor management, rich utilization analytics, and integrations with Slack, Microsoft 365, and Google Workspace. Each year, Skedda wins awards from G2, Capterra, GetApp, and SoftwareAdvice.

We’re looking for a friendly, tech-savvy, enthusiastic implementation specialist to join our growing Onboarding Team.

In this role, you’ll help customers turn their workplace goals into successful Skedda launches. You’ll be a trusted guide throughout the onboarding journey - building strong customer relationships, leading confident product conversations, creating helpful video walkthroughs, solving real scheduling and space-management challenges, and helping teams unlock value from Skedda as quickly as possible. 

You’ll play a key role in creating excellent first impressions for new customers and setting them up for long-term success. 

Your day-to-day will involve:  

• Leading engaging customer training sessions and product walkthroughs
• Creating clear, customer-friendly video walkthroughs to explain setup steps, product workflows, and answers to common onboarding questions 
• Guiding customers through implementation milestones
• Performing and coordinating key onboarding tasks, such as map uploads and account configuration support
• Answering customer questions via email and chat with clarity, warmth, and urgency
• Helping customers solve unique scheduling, space-management, and workplace scenarios
• Delivering product demonstrations tailored to customer needs
• Supporting billing-related questions and payment workflows
• Capturing customer feedback and sharing insights that help shape product development decisions
• Collaborating with amazing teammates across onboarding, support, product, and customer success to improve the customer experience

For this role, we need you to:

• Communicate exceptionally well in written and spoken English
• Bring a friendly, engaging, and professional presence to every customer interaction
• Be genuinely curious about technology, SaaS products, AI tools, and how modern teams collaborate
• Have experience working directly with customers or clients
• Be motivated by helping customers achieve meaningful outcomes
• Stay organized, detail-oriented, and proactive while managing multiple priorities
• Bring a strong sense of ownership, urgency, and follow-through
• Enjoy solving problems, learning quickly, and finding practical ways to move customers forward

Nice to haves:

• Previous experience in implementation, onboarding, customer support, customer success, or a similar customer-facing SaaS role
• Experience with tools such as Stripe, Hubspot, or other customer/payment platforms; Google Suite

Benefits

• Competitive salary, benefits package, and paid time off
• Creative and collaborative work environment
• Direct exposure to the leadership team across departments
• Be empowered to leave a significant mark on the company and the customers

About Us

We’re an international team from 20+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly. 

At Skedda, we take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues: 

1. We are a community
2. Quality is at our core
3. Take ownership
4. Create momentum every day
5. Tackle hard problems
6. Be curious

We’re growing fast with a lot of new opportunities ahead! To learn more, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues and https://www.allbooked.com/about.

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