Customer Onboarding Specialist

Your Title: Customer Onboarding Specialist

Job Location: Portland, OR; Westminster, CO (Hybrid - 3 days in office)

Our Department: AECO Construction Enterprise Solutions

Trimble strives to continually improve our customer experience, ensuring that we put the customer and users at the center of all that we do.  In order to achieve this, the Customer Success team focuses on our customer base to ensure deep adoption of our technologies, improving strong retention and growth in customer accounts across the globe. We are in an exciting part of our journey to grow and mature the Customer Success muscle at Trimble and are looking for an innovative Customer Onboarding Specialist to mature our Customer Onboarding practice and ensure our customers begin their journey with a great experience.

What You Will Do:

Reporting to the Manager of Americas Customer Onboarding, you will play a crucial role in the initial stages of our customers' post-sale journey, ensuring a seamless transition and fostering strong, positive relationships through effective onboarding of our Trimble Construction One (TC1) platform. Your goal will be to foster positive customer relationships and drive product adoption. You will directly impact customer satisfaction and product adoption, contributing to the overall success and growth of our North American customer accounts. Customer Onboarding Specialists own the initial stages of a customer’s post-sale journey with TC1. You will be responsible for working cross-functionally to ensure a comprehensive and efficient onboarding experience for our customers. 

• Execute onboarding plans for new customers, ensuring a smooth transition from initial signature to active product adoption and eventual hand-off to permanent CSM

• Personalize the onboarding experience based on customer segmentation and subscription details.

• Create and maintain Success Plans in partnership with your customers to ensure goals/objectives and actions are properly understood and tracked

• Look for ways to optimize the customer onboarding process

• Leverage your expertise in customer success and project management to collaborate with cross-functional teams to deliver outstanding onboarding experiences

• Monitor metrics to measure the success of the onboarding process and customer adoption

• Report status updates to leadership on TC1 onboarding projects

• Facilitate the collection of customer feedback and work with the team to address potential issues promptly

• Communicate risks with cross-functional teams and own resolution definition

• Identify resources needed to help customers learn best practices and achieve better outcomes, and work cross functionally to find or develop those resources

What Skills & Experience You Should Bring

• Minimum 2 years experience in Customer Success at a SaaS company

• Minimum 2 years experience in customer onboarding, engagement, or account management

• Demonstrated ability to work effectively in a team and communicate with diverse groups.

• Strong project management skills

• Experience developing and refining customer journeys in a SaaS environment

• Strong work ethic, ability to work independently, self-motivated and team-oriented

• Deep knowledge of Customer Success principles and best practices for onboarding clients

• Ability to quickly adapt to new technologies and changing business requirements.

• Take high degree of ownership over workload

• Commitment to delivering high-quality, customer-centric solutions and experiences.

• Strong communication, presentation (written and oral), and organization skills a must

• Positive, never fail attitude

• Proficiency in Salesforce

Target Compensation

Base + Commission = $75k-$82k OTE DOE

About our Construction Enterprise Solutions sector:

We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain. Our products and ser
vices in these categories comprise the majority of the offerings currently available on Trimble Construction One (TC1).

Our goal is to deliver a unified TC1 offering to our customers, including connected workflows that enhance the profitability of our customers and drive our business growth. TC1 represents our customers' opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble’s capabilities in a streamlined and integrated way.

Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Posting Date

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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