Lead Configuration & Integration Engineer, Customer Success (Brightflag)

The Opportunity

As a Lead Configuration & Integration Engineer, Customer Services at Brightflag, you will play a critical role within our Professional Services team, owning the end-to-end delivery of integrations between Brightflag and customer systems. This is a full-stack, customer-facing role that spans project management, requirements gathering, solution design, implementation, testing, and delivery. This is not a traditional solutions or integrations role; you will be directly contributing to how Brightflag evolves from a code-driven integration model to an AI-accelerated delivery engine. If you’re someone who can both build integrations today and reimagine how they should be built tomorrow, this role gives you a chance to have outsized impact.

You will work directly with both technical and non-technical stakeholders to understand business needs, design scalable integration solutions, and deliver high-quality outcomes. You’ll be responsible not only for defining what should be built, but also for building it—leveraging existing APIs, data transformations, and increasingly, generative AI tools.

This role sits at the center of a major transition in how we deliver integrations. Today, we rely on a mix of custom code and internal tooling. We are moving rapidly toward an AI-assisted model using tools such as Claude Code and OpenAI Codex. You will be expected to operate effectively in both worlds—bringing hands-on experience with traditional integration development while helping us evolve toward faster, more scalable, AI-driven delivery.

Success in this role requires strong ownership, technical depth, excellent communication skills, and a mindset focused on continuous improvement—helping us not just deliver integrations, but transform how we deliver them.

• Own the end-to-end lifecycle of customer integrations, from discovery through delivery and post-go-live hypercare

• Lead requirements gathering and solution design sessions with both technical and business stakeholders

• Translate business requirements into technical designs, including data mappings, API interactions, workflows, and validation rules

• Design, build, test, and deploy integrations between Brightflag and third-party systems (e.g., Accounts Payable, ERP)

• Write and maintain custom code, scripts, or transformations where needed to support integration logic

• Use generative AI tools (e.g., Codex, Claude Code) to accelerate development, testing, and documentation—while applying sound technical judgment

• Manage integration workstreams, including project planning, stakeholder coordination, timelines, and delivery tracking

• Develop and execute test plans, support UAT, and ensure integrations meet performance, reliability, and data integrity standards

• Troubleshoot and resolve integration issues, identifying root causes across systems and APIs

• Partner closely with Product and Engineering teams to improve integration patterns, tooling, and platform capabilities

• Help define and evolve Brightflag’s integration methodology, including templates, standards, and best practices

• Identify opportunities to increase efficiency through automation and AI-assisted workflows

To be successful in this role, you need:

• 5+ years of experience delivering API-based integrations in a customer-facing or solutions engineering role

• Hands-on experience with integration implementation, including coding, scripting, or configuring integrations—not just design

• Strong understanding of REST APIs, JSON/XML, authentication methods (OAuth, API keys, etc.), and common integration patterns

• Experience translating requirements into data mappings, workflows, and technical specifications

• Proven ability to manage projects end-to-end, including stakeholder communication and timeline ownership

• Experience working directly with customers, with the ability to explain technical concepts in clear, business-friendly language

• Experience with traditional integration development approaches (custom code, scripts, internal tools)

• Familiarity or hands-on experience with generative AI coding tools (e.g., GitHub Copilot, Codex, Claude Code) and an interest in applying them to real-world delivery

• Strong problem-solving skills and the ability to debug complex, cross-system issues

The following are a bonus!

• Experience integrating with financial or Accounts Payable systems (e.g., NetSuite, SAP, Oracle, Coupa)

• Familiarity with integration platforms or middleware (e.g., MuleSoft, Boomi)

• Experience with API testing/documentation tools (e.g., Postman, Swagger)

• Proficiency in a programming language such as Python, JavaScript, or Java

• Experience working in Agile environments and using tools like Jira or Asana

Life @ Brightflag

We’re growing fast and so is the experience we can offer you:

• A huge opportunity to make a real impact, to shape what we do and where we are going.

• The exposure and challenge you need to learn, grow and progress your career in a high growth environment.

• Complex technical and business problems to solve and the trust and autonomy you need to go and solve them.

• A sound, helpful team, in a friendly, values-driven and inclusive environment.

• Competitive salary with base of $150,000 USD plus bonus 

• 401(k) plan with company match.

• Comprehensive health insurance, life insurance and long term illness/income protection.

• Fully flexible work location and work patterns so you can balance life at home with life at work - come to the office, work at home… or enjoy a blend of both at your discretion.  

We are a diverse and inclusive bunch of people. We welcome diverse perspectives and people who make every day count and strive for constant improvement. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. 

Location & Eligibility

This role offers flexible working arrangements. You can work on a hybrid schedule with 2-3 days per week in our New York office, or remote on Eastern or Central Time Zones in the US, you choose what works best for your lifestyle. New York or Chicago locations are strongly preferred.

Your time is valuable. To help with your application, we advise that regrettably we cannot offer work permit sponsorship/ self sponsorship for this role. 

About Brightflag

Hi, we’re Brightflag, the AI-powered, enterprise legal management platform that helps corporate legal departments operate with greater clarity, efficiency, and control.

Powered by our patented AI, which was developed with over 100,000 hours of legal and engineering expertise, and supported by our best-in-class Customer Success teams, Brightflag enables in-house legal teams to streamline operations, manage matters and spend, and collaborate more effectively with outside counsel.

Today, Brightflag is trusted by leading global organizations and forms part of the Legal & Regulatory division of Wolters Kluwer, a global provider of professional information, software solutions, and services. You can learn more about Brightflag here.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.