Support contract administration and sales efforts by preparing proposals, managing contracts, maintaining data accuracy, and providing excellent customer service.
At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Business Aviation – Customer Experience & Sales Support Team
Location: Remote
Join World Fuel's Business Aviation Division as a customer-focused, detail-oriented professional supporting both our Contract Administration Manager and Inside Sales Support team. This dual role offers the chance to work on bids, RFPs, and contract workflows while assisting sales representatives with proposals, account onboarding, customer outreach, and CRM updates. If you're organized, proactive, and thrive in a fast-paced, collaborative environment, we want you on our team!
Why You'll Love Working With Us:
- Dynamic Environment: Be at the heart of aviation operations, interacting with high-value customers and vendors.
- Growth Opportunities: Join a team that values your contributions and offers professional development.
- Impactful Role: Your efforts will directly contribute to the success and reputation of World Fuel.
Key Responsibilities:
- Prepare and Submit RFPs and Proposals: Collaborate with the Sr Contract Administration Manager and sales team to ensure timely and accurate preparation.
- Track Contracts and Renewals: Maintain organized records in Box and ensure compliance with specifications and requirements.
- Sales Support: Assist assigned sales team members with customer onboarding, documentation, ACH-EFT setup, W-9 forms, and user credentials.
- Data Accuracy and Follow-Ups: Coordinate efforts to maintain data accuracy for municipalities and government bid cycles.
- Customer Service Excellence: Provide proactive communication and project support, ensuring customer satisfaction.
- Cross-Functional Collaboration: Work with other departments to support sales representatives with Salesforce updates, credit changes, and account setup.
- Relationship Building: Offer day-to-day customer support through phone/email outreach, special projects, and relationship management.
Job Requirements:
- Experience: 3+ years in sales support, customer service, or contract administration, preferably in aviation or fuel-related industries.
- Skills: Strong communication and organizational skills, proficiency in Microsoft Word, PowerPoint, Excel, Adobe, Salesforce, Box.
- Knowledge: Familiarity with municipal bidding and aviation industry is a plus.
- Attributes: Detail-oriented, able to handle multiple tasks and priorities independently, comfortable leading calls and writing formal correspondence.
Preferred Qualifications:
- Education: Associate degree or equivalent work experience preferred but not required.
- Experience: Prior experience in aviation, customer service, or contract administration is highly desirable.
Geographic Scope & Travel Requirements:
- Remote Position: No travel required.
- Availability: Must be able to work core business hours and attend scheduled calls or team meetings as needed.
#WKC
World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Top Skills
Adobe
Box
Excel
Microsoft Word
PowerPoint
Salesforce
Similar Jobs
11 Hours Ago
Easy Apply
Easy Apply
Cloud • eCommerce • Information Technology • Retail • Software • Database
As a Senior Frontend Solutions Architect, you will guide customers in implementing commercetools products, lead solution design, and ensure effective communication between technical and business teams.
Top Skills:
AWSAzureGCPGitNetlifyNextjsReactTypescriptVercel
Fintech • Legal Tech • Payments • Sales • Software
Manage the Onboarding & Data Migration teams, ensuring successful customer transitions, utilizing KPIs, and mentoring team members in a fast-paced environment.
Top Skills:
SalesforceWorkday
11 Hours Ago
Artificial Intelligence • Cloud • Fintech • Professional Services • Software • Analytics • Financial Services
Support Capital Markets and Investments document requests, ensuring accuracy and timely delivery of services while providing exceptional customer support.
Top Skills:
Google SuiteMS OfficeWorkiva
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
