Customer Advocate, Office of the CCO

MongoDB is hiring a Customer Advocate, Office of the Chief Customer Officer. This is a high-impact opportunity to work directly with the CCO and senior leadership across the company, helping drive MongoDB’s most important customer relationships and operating rhythms.

The primary focus of the role is customer advocacy — ensuring MongoDB’s top customers and partners have exceptional experiences that deepen relationships and accelerate mutual growth. This includes preparing for, joining, and following up on CCO-level customer and partner meetings, working cross-functionally with Sales, Product, and Marketing to ensure the right preparation, alignment, and follow-through.

In addition to this customer-facing work, this role will partner closely with the Chief of Staff to help integrate our customers' proof points into our CCO strategic priorities, goal tracking, and the weekly executive meeting. The role provides a unique opportunity to learn the inner workings of a fast-scaling company and contribute directly to shaping its customer strategy and execution.

This role can be based remotely in the United States.

• Partner with the CCO and Chief of Staff to prepare for high-priority customer and partner meetings — crafting thoughtful briefings, coordinating input from internal stakeholders, and ensuring clear follow-up and accountability
• Join customer meetings with the CCO and senior executives, acting as an advocate for the customer and a connector between the CCO, Sales, and Product teams
• Build a deep understanding of MongoDB’s strategic accounts, identifying patterns, opportunities, and challenges that inform company strategy
• Ensure the CCO’s external engagement reflects MongoDB’s top priorities and amplifies our customer-centric culture
• Proactively monitor customer announcements, market developments, and industry signals to identify moments where MongoDB can re-engage strategically. Surface relevant insights to the CCO and help initiate timely outreach to executive customer stakeholders
• Partner closely with the Chief of Staff to translate customer insights into strategic priorities for the CCO, ensuring learnings from the field inform key initiatives and identifying customers to pilot and shape new programs

• Experience: 3–5+ years owning strategic customer portfolios with direct accountability for C-level customer relationships and cross-functional initiatives
• Strategic Thinking & Problem Solving: Ability to structure and synthesize ambiguous information into clear insights and actionable recommendations
• Customer Orientation: Deep empathy for customer needs and the ability to translate those into business outcomes
• Executive Communication: Excellent written and verbal communication skills; proven ability to interact with senior executives and customers with polish and confidence
• Collaboration & Influence: Strong stakeholder management skills with the ability to drive alignment across multiple teams
• Bias for Action: Thrives in a fast-paced, dynamic environment and has a high sense of urgency to get things done
• Technical & Market Acumen: Interest in software, AI, and data technology; ability to quickly understand MongoDB’s products and strategy
• Travel: Frequent travel required to support CCO and customer meetings

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273386892