CRM Operations Specialist

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The GTM/Client Operations team works cross-functionally to bring excellence to the way FareHarbor’s client-facing teams operate. As a CRM Operations Specialist, you’ll take ownership of the systems, processes, and monitoring that ensure the quality, accuracy, and reliability of our CRM data. You’ll play a key role in supporting the foundation of how we track, forecast, and measure business performance. With a deep understanding of how CRM data connects across teams and tools, you’ll help identify and resolve issues, design scalable controls, and partner closely with stakeholders across client-facing teams, Data Engineering, and BI. Your attention to detail and systems-thinking mindset will help ensure our teams can trust the data they use every day.

What you’ll do here:

• Monitor and surface recurring CRM data integrity issues
• Develop and maintain error tracking logs, dashboards, and reports
• Support implementation of scalable controls and validation rules across CRM workflows
• Partner within GTM Operations, Data Engineering, and Business Intelligence to escalate root causes and prevent repeat issues
• Maintain clear and up-to-date documentation around CRM fields, processes, and data standards
• Collaborate with enablement and leadership to deliver insights and guidance that reduce friction in the CRM
• Contribute to projects focused on CRM data quality, governance, and process improvement

Requirements:

• 1–3 years of experience in a systems, operations, or data-focused role
• Experience working with a CRM system (Close, Salesforce, HubSpot, etc.) and understanding of CRM data structure and workflows
• Highly detail-oriented, organized, and reliable in tracking, documenting, and following through on tasks
• Ability to analyze data and identify patterns, inconsistencies, or opportunities for improved structure
• Strong written communication and documentation skills
• Comfortable collaborating across teams and managing tasks with minimal oversight
• Motivated by getting to the bottom of data issues and solving them at the source
• Focused and resilient when investigating complex or ambiguous problems
• Driven to understand how systems and processes connect, and eager to explore new challenges

Benefits 

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $52,160-$78,240, plus 10% bonus potential 

Application Deadline: July 11, 2025

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.

Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.