Supports Spanish-speaking creators by responding to inquiries, managing Discord communities, documenting feedback, assigning and tracking game development tasks, clarifying requirements, and coordinating deliverable improvements with internal teams. Requires English and Spanish fluency, creator community management experience, UGC game operations knowledge, familiarity with a UGC creation platform, conflict resolution skills, and proficiency with Windows and Microsoft Office.
Qualifications
Qualifications:
- Proficiency in English (B2 or higher) and Spanish for verbal and written communication.
- Strong interpersonal and problem-solving skills.
- Experience managing Discord groups or similar online communities.
- Ability to work independently and as part of a team.
- Experience in game community management and UGC game operations.
- Knowledge of conflict resolution strategies to maintain a positive community.
- Familiarity with at least one UGC creation platform (e.g., Roblox Studio, Unreal Editor for Fortnite (UEFN), Minecraft Plugin & MOD, etc.)
- Experience in UGC project development, understanding workflows, and best practice
Technical Skills:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of the Role:
- Respond promptly to inquiries from creators, utilizing FAQs and reference materials.
- Communicate effectively through various channels, including online Q&A sessions and documentation.
- Gather and document feedback from creators to enhance the overall support program
- Manage online communities, including Discord, and foster a positive environment
- Assign game development tasks to creators based on project schedules
- Clarify task requirements, track progress, and ensure timely delivery
- Collaborate with internal teams to implement improvements based on creator feedback
- Communicate with the creator to adjust based on internal feedback concerning the deliverables.
Similar Jobs
Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)
Leads NinjaOne’s global revenue enablement function across Sales, Customer Success, and Channel teams. Responsibilities include developing enablement strategy, managing a team and portfolio, overseeing onboarding and learning programs, setting instructional standards, partnering cross-functionally, and measuring proficiency, adoption, behavior change, and business impact. The role requires strong people leadership, program management, stakeholder influence, adult learning expertise, and data-driven continuous improvement.
Top Skills:
Ai-Powered Learning ToolsAsanaHighspotWorkramp
Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)
Drive new business and expansion revenue across enterprise accounts and prospects. Own the full sales cycle, including prospecting, discovery, presentations, demonstrations, negotiation, closing, pipeline management, forecasting, and upselling. Build executive relationships, develop territory strategies, partner with channel and internal teams, and sell IT operations solutions to complex enterprise organizations across the Midwest.
Top Skills:
Autonomous PatchingB2B SaasBackupCybersecurityEndpoint ManagementInfrastructure TechnologyIt Operations SoftwareRemote AccessSalesforce
Big Data • Fintech • Mobile • Payments • Financial Services
Build and operate Affirm’s AI platform, including LLM and MCP gateways, agent runtimes, evaluation services, and governance controls. Design highly available backend systems, manage identity, quotas, routing, caching, reliability, observability, and security for AI workloads. Own projects from design through launch and on-call, establish engineering standards, collaborate across teams, mentor engineers, and help scale AI systems into production.
Top Skills:
AWSAws BedrockChatgptClaudeKotlinKubernetesLitellmMcpMySQLPython
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
