Creative Administrator

Position Summary

Employment Type: Full-Time
Compensation: $24.00 – $31.00 per hour

NTT Training is seeking a highly organized, creative, and technically capable Creative Administrator to support and execute the development, production, customization, and administration of NTT training content, client deliverables, marketing campaigns, marketing automation, and professional services.

The Creative Administrator reports to the Business Development Manager and works closely with Sales, Instructional Design, instructors, subject-matter experts, and internal operations. The Business Development Manager establishes business priorities, campaign direction, client requirements, production priorities, and quality expectations; the Creative Administrator translates those priorities into completed deliverables and promptly communicates capacity, technical, or scheduling constraints that may affect delivery.

This role combines creative design, document and presentation production, content administration, rapid instructional-content development, project coordination, and hands-on marketing operations. The ideal candidate is comfortable moving between creative and administrative responsibilities and can carry well-defined work from concepts, technical information, and client requirements through production, quality review, launch or delivery, and completion.

A significant responsibility of this position is executing rapid instructional-development and content updates. NTT frequently customizes training programs for specific clients, industries, equipment, procedures, and applications. The Creative Administrator must be able to manage multiple requests simultaneously while maintaining accuracy, consistency, brand standards, and version control.

Key Responsibilities

Training Content Production and Administration

• Develop, format, edit, and produce NTT training materials under established content, instructional, and brand standards.
• Make rapid updates to existing course content based on client, instructor, Business Development, or subject-matter expert requirements.
• Update and maintain PowerPoint presentations, instructor materials, participant materials, exercises, assessments, handouts, and supporting course documents.
• Incorporate client-specific terminology, equipment, procedures, graphics, photographs, and branding into training materials.
• Support and execute the development and production of new courses and learning solutions using approved direction, source content, learning objectives, and subject-matter expert or instructor input.
• Translate approved learning objectives, outlines, subject-matter expert input, and source materials into organized instructional content and supporting course materials.
• Maintain alignment among presentations, instructor materials, participant materials, exercises, and assessments when content is revised.
• Identify missing information, inconsistencies, or decisions needed and escalate them before production deadlines are affected.
• Format technical information into clear, professional, learner-friendly materials.
• Maintain consistency across course presentations and supporting documents.
• Ensure training materials follow established NTT formatting, design, and brand standards.
• Review materials for formatting, grammar, visual consistency, completeness, and general quality before release.
• Coordinate with subject-matter experts and instructors to incorporate technical revisions.
• Track revisions and maintain appropriate document and file version control.
• Organize and maintain course-development and production files.
• Assist with archiving, updating, and replacing outdated materials.

Presentation and Visual Design

• Create and edit professional PowerPoint presentations.
• Improve the visual presentation of technical and instructional information.
• Develop charts, diagrams, process graphics, icons, page layouts, and other visual elements.
• Convert technical concepts into clear and understandable visual communications.
• Create templates and standardized layouts for recurring NTT materials.
• Support visual storytelling for training, client presentations, reports, proposals, and marketing.
• Select and organize photographs, graphics, illustrations, and other visual assets.
• Maintain consistency in typography, layout, imagery, and overall presentation quality.
• Assist in developing visually engaging materials appropriate for adult learners and skilled-trades audiences.

Reporting and Data Presentation

The Creative Administrator is not expected to perform advanced statistical analysis but should be comfortable working with data, organizing information, building charts and tables, and translating analysis or findings provided by Business Development and Professional Services into clear, client-ready visual reports and dashboards.

Marketing, D365, and Campaign Execution

Support the Business Development Manager by executing business-development marketing activity and client communications. Responsibilities include:

• Build and maintain marketing emails, audience segments, customer journeys or campaigns, and related assets in Microsoft Dynamics 365 Customer Insights or other approved marketing-automation platforms.
• Execute campaigns based on priorities, target audiences, messaging, timing, and calls to action established with Business Development.
• Perform pre-launch quality checks, testing, proofreading, link checks, audience or segment validation, and scheduling.
• Maintain reusable email, campaign, journey, and visual templates and organized campaign assets.
• Coordinate email, social-media, and digital-content production aligned with business-development priorities.
• Support prospect nurturing, new-client onboarding, pre-training communication, post-training follow-up, re-engagement, continuing education, cross-selling, and new-course or service promotion.
• Monitor campaign and engagement results and prepare concise performance summaries for Business Development.
• Maintain accurate campaign documentation, calendars, audience lists or segments, and version control.
• Coordinate with Sales on campaign follow-up and lead or opportunity handoff when directed by the Business Development Manager.

Qualifications

Education

• Associate or bachelor's degree in Graphic Design, Marketing, Communications, Instructional Design, Business, Digital Media, or a related field preferred.
• Equivalent education and relevant professional experience will be considered.

Experience

• Two or more years of experience in creative production, graphic design, marketing operations or automation, instructional-design support, presentation development, content production, or a related role preferred.
• Experience working in a corporate, educational, training, technical, or B2B environment is preferred.
• Experience developing professional PowerPoint presentations is strongly preferred.
• Experience supporting multiple departments or managing multiple simultaneous projects is preferred.
• Experience working with technical or instructional content is strongly preferred.
• Experience using CRM, email-marketing, or marketing-automation platforms to execute campaigns is strongly preferred.
• Experience with Microsoft Dynamics 365 Customer Insights is preferred; comparable platform experience with demonstrated ability to learn D365 will be considered.
• Experience carrying assignments across multiple functions from defined requirements through final completion is preferred.

Required Skills

• Strong Microsoft PowerPoint skills.
• Strong Microsoft Word skills.
• Working knowledge of Microsoft Excel.
• Working knowledge of CRM and/or marketing-automation workflows, email campaigns, audience segmentation, and campaign execution.
• Ability to learn and operate Microsoft Dynamics 365 Customer Insights as a core job platform.
• Strong document-formatting and page-layout skills.
• Demonstrated visual-design ability.
• Strong attention to detail.
• Excellent organizational skills.
• Strong written communication and proofreading ability.
• Ability to understand and follow brand standards.
• Ability to work with technical information even when not personally a technical subject-matter expert.
• Working knowledge of basic instructional-design and adult-learning principles sufficient to produce and revise technical training materials from approved objectives, source content, and subject-matter expert direction.
• Ability to incorporate feedback and revisions quickly.
• Ability to manage multiple priorities and deadlines.
• Ability to work independently while collaborating effectively with internal teams.
• Ability to take defined priorities and requirements and independently carry assignments through production, quality review, and completion.
• Ability to recognize when technical, instructional, or business decisions require escalation rather than making unsupported assumptions.
• Strong file-management and version-control habits.
• Ability to identify inconsistencies and quality issues before materials are released.

Preferred Creative and Technology Skills

Experience with one or more of the following is preferred:

• Adobe Creative Cloud.
• Adobe Acrobat.
• Adobe Illustrator.
• Adobe Photoshop.
• Adobe InDesign.
• Canva or similar visual-design platforms.
• Microsoft 365.
• PowerPoint advanced design and animation.
• Microsoft Dynamics 365 Customer Insights and other CRM or marketing-automation systems.
• Email-marketing and marketing-automation platforms.
• Social media management or scheduling tools.
• Learning Management Systems.
• Basic video editing.
• Basic digital-image editing.
• AI-assisted design and productivity tools.

The successful candidate does not need to be an expert in every platform but must demonstrate strong technology aptitude and the ability to learn new applications quickly.

Key Attributes

The successful Creative Administrator will be:

• Creative.
• Highly organized.
• Detail-oriented.
• Responsive.
• Comfortable with deadlines.
• Able to prioritize.
• Visually oriented.
• Technically curious.
• Flexible when priorities change.
• Comfortable receiving and applying feedback.
• Able to work with different personalities and functional areas.
• Capable of moving between creative work and administrative responsibilities.
• Focused on producing accurate, polished work.
• Comfortable working in an environment where turnaround time can be important to winning or retaining business.
• Ownership-oriented and accountable for carrying assigned work through completion.
• Able to work independently after priorities, requirements, and decision boundaries are established.
• Able to identify and communicate risks, blockers, or resource conflicts early.

Key Measures of Success

• On-time completion of assigned creative, content, marketing, and client deliverables.
• Accuracy, quality, brand consistency, and completeness of released materials.
• Timely and accurate execution of D365, email, and marketing-automation campaigns and journeys.
• Speed and reliability of client-specific course and content updates.
• Effective workload management, file and version control, and early communication of risks or blockers.
• Increasing ability to complete routine assignments independently after priorities and requirements are established.

Benefits of Employment

NTT Training provides eligible employees with a comprehensive benefits program designed to support employee health, well-being, and work/life balance.

About NTT Training

NTT Training provides practical, skills-based industrial training designed to help clients build safer, more skilled, and more productive workforces.

The Creative Administrator plays an important execution role in ensuring that NTT's training content, client solutions, marketing communications, Professional Services deliverables, and business-development materials consistently reflect the quality and professionalism of the organization. The role helps NTT respond quickly to client and market opportunities by reliably carrying assigned marketing, creative, content-production, and client-deliverable work from direction through completion.

NTT Training is committed to equal employment opportunity and maintaining a workplace free from unlawful discrimination and harassment.