Core Implementations Consultant

WORK ENVIRONMENT:

We are a remote first company with the exception of a few positions being onsite in our  designated locations. The positions which are remote you will need to be able to travel a few  times a year. You may be required at times to visit client sites or attend meetings at designated  locations with your team members.

POSITION SUMMARY:

The Core Implementations Consultant will assist with all new client implementations. This includes  Digital Launch implementations and full core conversions. This role will require you to work  with clients on their business requirements, Mapping Data, Data Conversion, Gap Analysis,  Workflow Assessment, Training and Implementation of the Nymbus Core platform, as  well as provide surround support and custom configuration to ensure all aspects of the  Core functions are easily transitioned. This position serves as the primary point of contact  for clients, and has a key role in helping clients quickly resolve their application issues during  the client’s implementation. 

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Configure and implement Core Processing functionality. 
• Document client and internal discussions and decisions. 
• Provide consultation to the client during the conversion and implementation process.
• Provide conversion and implementation support to both internal and external clients  utilizing phone, email, and other communication methods as applicable. 
• Support ongoing client operational issues by diagnosing improvement opportunities,  providing effective feedback, coaching, training, professional development, and  corrective action. 
• Communicate progress and any potential problems to management for awareness and/or resolution. 
• Test new features and functionality of the Core product suite. 
• Engage with clients and evaluate readiness for conversion and go-live. 
• Develop and maintain procedures that are essential to client implementations.
• Be responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces. 
• Analyze and conduct root cause analysis on incidents during the implementation process.
• Develop and maintain the tools used to ensure the efficiency and effectiveness of the  conversion and implementation process. 
• Maintain flexibility in schedule to allow for travel. 
• Perform all other related duties as required or assigned.

QUALIFICATIONS

• 2+ years of supervisory or leadership experience required.
• Knowledge of customer service techniques and standards.
• Proven ability to manage efficiency gains as a leader.
• Proven development and motivational skills.
• Several years of banking experience preferred, specializing in Deposits, Loans, GL or Back Office Operations. 
• Working knowledge of Google Suite (Chat, Gmail, Docs, Sheets, etc.). 
• Working knowledge of project management tools such as Smartsheet.
• Working knowledge of Jira and Confluence.
• Strong verbal and written communication skills. 
• Effective public presentation skills.
• Diligent Time Management and analytical skills.
• Process and detail oriented.

SALARY & BENEFITS:

• $70,000 - $85,000 Annual Salary 
• Annual Cash Bonus and Equity Options commensurate with the role level and experience
• 100% Remote
• Robust 401(k) plan with company match
• Insurance - Health, Dental and Vision (Nymbus covers 100% of the Basic Dental premiums)
• Flexible Paid Time Off