Copywriter

 Job Summary 

The Copywriter is responsible for developing strategic concepts and copy for UFCU. This role produces copy that compels Member purchase behavior of products and services, drives Member engagement, and/or positively impacts perception of the UFCU brand for its key Member segments. The Copywriter is a brand champion/storyteller and maintains UFCU’s tone/voice across various advertising communication channels, including email, radio, digital display, social, in-branch signage, videos, articles, and more. This role is an exempt position and reports to the Creative Services Manager.  

About UFCU  

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.  

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: 

• Purposefully Member-Obsessed: We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success. 
• Possibilities Reimagined: We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. 
• Performance Excellence Rooted in Unwavering Integrity: We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration. 

Essential Functions 

• Create copy for advertising materials including digital display, social, in-store signage, videos, and email.  Review, revise, and rewrite copy, as necessary.  
• Collaborate with graphic designers, content creators, and marketing partners to develop creative and strategic brand communications.  
• Understand strategic insights, briefs, and consumer research to create concepts and copy that are relevant, engaging, and results driven. 
• Support creative content creator to develop copy for video, including directing talent if needed. 
• Demonstrated ability to think creatively and strategically to generate engaging campaign themes. 
• Elevate the UFCU brand while supporting business goals and objectives. 
• Collaborate with the creative team to build engaging creative campaigns. 
• Propose innovative ideas and push thinking for all things copy-related. 
• Develop creative concepts and copy in UFCU brand voice. 

Other  

• Adheres to all company policies, procedures, and business ethics codes. 
• Completes required regulatory training as assigned. 
• Maintains strict adherence to and compliance with all laws, rules, regulations, and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations. 

Knowledge 

• Strong knowledge of Copywriting concepts and techniques. 
• Proficiency with Microsoft and Adobe Suites. 
• Working knowledge of performance creative and writing data-driven copy. 
• Familiarity with AP Stylebook.  

Skills 

• Strong presentation skills with ability to clearly articulate a Point of View (POV). 
• Strong organizational and time management skills for meeting deadlines in an evolving/fast-paced environment.  
• Strong teamwork and interpersonal skills including active listening in alignment with UFCU values. 
• Strong grammar, spelling, and editing skills. 

Abilities 

• Strong ability to work on multiple initiatives simultaneously, prioritize and validate ideas, and meet critical deadlines. 
• Ability to multi-task in a fast-paced, high project-volume environment while maintaining a sense of humor. 
• Able to work collaboratively with various stakeholders, including writers, proofreaders, and designers. 
• Strong ability to successfully juggle and deliver multiple projects and proactively communicate status and issues. 
• Ability to demonstrate a flexible, client-service mindset. 
• Demonstrated ability to be detail and deadline oriented. 
• Self-starter with ability to self-direct work. 

Core Competencies  

• Demonstrating Member Obsession 
• Puts themselves in the Member’s shoes 
• Looks for friction points 
• Makes it personalized and easy 
• Demonstrating Performance Excellence 
• Sets standards for elevating excellence 
• Ensures elevated quality 
• Takes responsibility  
• Conducts continuous improvement 
• Demonstrating Innovation 
• Challenges current thinking 
• Approaches change with a positive mindset 

Experience 

Minimum Qualifications 

• Bachelor’s degree in marketing, communications, English or equivalent. Four (4) years of relevant experience may be substituted for a degree.  
• Minimum four (4) years of experience writing for a wide variety of media.  
• Experience utilizing Microsoft Office and Adobe Suites. 
• Must be bondable.  

Preferred Qualifications 

• Four (4) years copywriting experience on the Client or Agency side. 
• Experience within a financial institution, credit union, or bank.  
• Experience with performance creative and writing data-driven copy for Programmatic Display and Paid Social content. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.  
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.  
• Extensive use of the telephone and virtual communications platforms to communicate information, requiring accurate perception of speech and clear speaking abilities. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

• This position is required to frequently work at UFCU Plaza in Austin, Texas.  
• This position may involve periodic stressful conditions. 
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.  
• May occasionally move from one work location/branch to another.  
• Public contact position, requiring appropriate professional appearance.  
• Frequent computer use at a workstation up to two hours at a time.  
• The noise level in the work environment is usually moderate. 

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