Manages the museum’s membership program, including acquisition, renewal, retention, upgrades, CRM data integrity, benefit fulfillment, member communications, reporting, and revenue tracking. Develops membership materials, exclusive experiences, and operational workflows while providing donor-centered service. Partners with Marketing and Guest Services, identifies upgrade and major-gift prospects, supports fundraising initiatives, and contributes to budgeting, forecasting, reconciliation, and process improvement.
SUMMARY
The Coordinator, Membership is responsible for the development, execution, and daily management of the Museum’s membership program, ensuring a seamless, engaging, and donor-centered experience at every stage of the member lifecycle. This highly operational role oversees membership systems, data integrity, benefit fulfillment, reporting, and revenue tracking while supporting acquisition, retention, and upgrade strategies. Working closely with Marketing and Guest Services, the Coordinator drives program growth through effective communications, compelling member benefits, and exclusive engagement opportunities. By maintaining accurate records, strong workflows, and high service standards, this role supports long-term membership sustainability and strengthens the pipeline for future philanthropic support.
ESSENTIAL FUNCTIONS
Membership Program Development
- Lead the redesign, launch, and ongoing management of the museum’s membership program, including communication, benefits, and value proposition
- Create and maintain all membership materials, including prospect and renewal messaging, welcome packets, benefit guides, signage, digital content, and FAQs
- Establish systems and workflows for membership acquisition, renewal, upgrade, and retention to support sustainable growth
- Develop and execute member acquisition and retention strategies in partnership with Marketing and Guest Services
- Design and implement exclusive member programming and access opportunities to strengthen engagement and loyalty in partnership with Marketing
Management & Growth
- Manage day-to-day membership operations, ensuring accuracy, timeliness, and excellent service
- Administer the membership CRM, ensuring accurate data, reporting, and timely fulfillment of member benefits
- Coordinate and deliver high-quality member benefits, communications, and exclusive experiences in collaboration with internal teams
- Serve as a primary point of contact for members, providing responsive, donor-centered service
- Support donor pipeline development by identifying members with upgrade or major gift potential
- Assist with budgeting, forecasting, and reconciliation of membership revenue
Other Duties as Assigned
- Identify and recommend process improvements to enhance efficiency, data quality, and scalability across the Development team
- Assist in executing development and fundraising initiatives as directed by leadership
- Adapt to evolving organizational needs and contribute to other projects that support the Museum’s mission
EDUCATION & EXPERIENCE
- Bachelor’s degree in Business, Marketing, Nonprofit Management, or a related field preferred
- Minimum of 1-3 years of experience in membership development, donor relations, corporate partnerships, or nonprofit fundraising
- Experience working with CRM systems (e.g., Salesforce) and Microsoft Office Suite
SKILLS & QUALIFICATIONS
- Excellent verbal and written communication abilities
- Highly organized with strong attention to detail
- Strong relationship-building skills
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Professional demeanor and ability to work with high-level executives and stakeholders
- Passion for the mission of the U.S. Olympic & Paralympic Museum
PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS
- Ability to work occasional evenings, weekends, and holidays
- Ability to travel occasionally
- Ability to operate standard office equipment
- Ability to move around the Museum and occasionally lift up to 35 lbs
WORK CULTURE & EQUAL OPPORTUNITY
The USOPM fosters a culture of collaboration, collegiality, and teamwork. The Coordinator, Membership must be committed to working in a mission-first environment, delivering high-quality experiences, and contributing to a positive team dynamic.
The USOPM is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds.
United States Olympic & Paralympic Museum Colorado Springs, Colorado, USA Office
Colorado Springs, CO, United States
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