Leads control management for JPMorganChase’s Consumer and Community Banking Operations portfolio. Designs and strengthens risk and control frameworks, identifies emerging compliance and operational risks, drives governance and issue management, and promotes consistent agile control practices. Partners with Product, Technology, Legal, Compliance, Audit, and Risk stakeholders to support transformation initiatives, regulatory compliance, control effectiveness, and operational resilience. Requires strong risk-based decision-making, change management, stakeholder influence, executive communication, and data literacy.
Step into a pivotal role at JPMorganChase, where your expertise in compliance and risk management will shape the future of our operations. You'll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement.
As a Vice President Control Manager within the Consumer and Community Banking (CCB) organization, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment across products and operational processes. You will partner closely with Operations Product stakeholders and other key partners to identify emerging risks, strengthen control effectiveness, and support safe business transformation. This role also serves as a central point of coordination for Operations product control management and agile controls sustainability across the Operations portfolio. You will partner with Operations Product Control Managers to drive consistency in control practices, governance, issue management, and regulatory compliance while helping establish common practices across the Operations Product Control Manager community.
Job Responsibilities:
- Spearhead the design and execution of forward-thinking control strategies to proactively identify and neutralize compliance and operational risks
- Harness advanced data analytics, automation, and technology to decode business needs, anticipate trends, and deliver solutions that elevate the control environment
- Partner with Operations Product and Technology stakeholders to identify emerging risks, strengthen control effectiveness, and support the implementation of risk and control requirements across products, transformation initiatives, and agile delivery processes.
- Drive consistency in product control management and agile control sustainability practices across the Operations portfolio by partnering with Operations product control managers, providing guidance on control requirements, and promoting consistent application of control frameworks and governance practices.
- Inspire and guide cross-functional stakeholders, cultivating a culture of innovation, operational excellence, and alignment with the organizational vision
- Forge strong partnerships with internal stakeholders, driving open communication and collaboration to uphold integrity and achieve strategic milestones
Required Qualifications, Capabilities and Skills:
- 7+ years working in financial services, with experience in controls, audit, quality assurance, or operational risk management.
- Risk Management & Controls: Makes independent risk-based decisions in complex situations, develops and improves escalation procedures and control frameworks, advises stakeholders across Legal, Compliances, Audit, and Risk with deep regulatory knowledge, and trains others on risk management practices.
- Change Management: Designs and executes change management strategies for complex initiatives, drives adoption while minimizing disruption, leads stakeholders through organizational change, and supports the integration of risk and controls into product delivery and transformation activities.
- Influence: Persuades stakeholders in complex scenarios, navigates negotiations with data-driven arguments, builds influential cross-functional relationships across Legal, Compliance, Audit, and Risk, and advises others on engagement strategies.
- Internal Stakeholder Management: Manages complex stakeholder relationships across CCB, Legal, Compliance, Audit, and Risk, tailors communication to diverse audiences, navigates competing interests to drive mutual outcomes, and advises teams on stakeholder management.
- Communication & Presentation Skills: Designs and delivers sophisticated, high-impact presentations to senior management while advising others on strategy, creates executive-level communications with exceptional clarity, and synthesizes complex discussions into actionable insights for diverse stakeholders.
- Teamwork: Leads cross-functional teams in complex initiatives, integrates diverse perspectives across Legal, Compliance, Audit, and Risk, fosters inclusive collaboration, and advises others on team dynamics.
- Knowledge Sharing & Lessons Learned: Leads structured knowledge transfer for complex projects, establishes repositories and communities to prevent repeated mistakes, synthesizes lessons into actionable improvements, and advises teams on knowledge management.
- Analytical Thinking & Decision Making: Conducts sophisticated analysis in complex and ambiguous situations, synthesizes data to uncover root causes and risks, rigorously evaluates options and trade-offs while challenging assumptions, facilitates stakeholder alignment and consensus, and advises others on analytical approaches, decision frameworks, and escalation timing.
Preferred Qualifications, Capabilities and Skills:
- Policies, Procedures, and Regulatory Requirements: Demonstrates deep policy and regulatory expertise across businesses and products, interprets requirements in ambiguous scenarios to strengthen risk and control environment, and advises stakeholders on compliance.
- Product & Agile Delivery Governance: Experience supporting product operating models, agile delivery frameworks, and large scale business or technology transformation initiatives, including the application of risk and control principles within evolving environments.
- Data Literacy & Automation Strategy: Analyzes complex data with sophisticated techniques and robust controls, identifies high-impact automation/ML opportunities, translates technical capabilities and data into compelling business cases and insights that drive decisions, and trains and advises teams on data practices and automation strategy.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.
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