Contract Recruiting Coordinator

👋 Hello from the Recruiting Team at Customer.io! We’re looking for a detail-oriented and proactive Contract Recruiting Coordinator to join our team. 

In this role, you’ll be the key partner ensuring a smooth and engaging experience for candidates while supporting recruiters and hiring managers across multiple departments. From scheduling interviews and keeping communication flowing to making sure our processes run seamlessly, you’ll help us deliver an outstanding recruiting experience end to end. This role is a great fit for someone who has 2+ years of recruiting coordination experience, loves juggling details, and thrives on building strong candidate and team interactions while also being confident using recruiting tools and keeping operations running smoothly.

• Coordinate interviews and manage candidate communications to deliver an exceptional candidate experience
• Partner with recruiters, hiring managers, and interview teams to ensure smooth hiring processes across multiple departments
• Keep our recruiting tools (Greenhouse, Airtable, Notion) accurate and up to date
• Support reporting and recruiting operations to help the team track progress and make data-driven decisions
• Assist with interviewer and hiring manager training logistics
• Jump in on candidate reviews, screens, and/or sourcing to provide extra support during peak hiring seasons

• 2+ years of experience in recruiting coordination, recruiting operations, or a related role
• Strong organizational and time management skills with excellent attention to detail
• Familiarity with ATS tools (Greenhouse preferred)
• Clear and professional written and verbal communication
• Ability to handle multiple priorities and adapt quickly to shifting needs
• Familiarity working and scheduling with remote, global time zones

• Exposure to candidate sourcing and resume/phone screen review
• Experience with Gem, Airtable, Notion, or similar tools

You’ll be part of a collaborative People & Talent team dedicated to efficiency, candidate experience, and continuous improvement. As a Recruiting Coordinator, you’ll have the opportunity to make a big impact on how we hire and grow while gaining valuable experience across both recruiting and operations.

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,400 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We believe in transparency. We are offering a starting hourly rate of $34/hr depending on experience and subject to market rate adjustment. As a contractor, this role is not eligible for benefits.

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. 45-minute video call with the Recruiting Manager
2. 30-minute call with a member of the Recruiting Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.