At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2024.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It’s what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting https://mountain.com/.
We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.
As a Content Coordinator, you’ll help support and organize our content library across all MNTN platforms, so our customers and internal team members can easily find the answers they need. You’ll assist in keeping all MNTN platform’s content updated, accurate, and consistent, and you’ll work alongside experienced team members to develop your skills in content management, organization, and collaboration, while helping improve core customer experience metrics like AI resolution and deflection, self-serve success, and article resolution.
What you’ll do
- Assist in collecting, updating, and organizing training materials, tutorials, customer-facing updates (like FAQs or quick tutorials), help articles, macros, and internal resources
- Maintain platform content by removing outdated materials, ensuring accuracy, and proofreading for clarity, grammar, and brand consistency through regular governance and content review cycles
- Apply information architecture best practices to structure, label, and organize content, so it’s easy to find for both customers and internal teams
- Proactively identify gaps or improvement opportunities and take initiative to research, build, and implement solutions independently
- Use analytics tools to track how content is performing and make suggestions for improvements
- Work with cross-functional teams like Product Marketing, Customer Success, and Operations to learn and apply both content and user experience best practices
- Stay curious about new trends in content, customer experience, and technology, and apply those insights to enhance our processes and outputs
What you’ll bring
- 1–2 years of experience in content coordination, technical writing, communications, marketing, or a related field
- Exceptional command of the English language with strong writing and editing skills, and a sharp eye for detail and clarity
- Familiarity with content structuring, including headings, metadata, and modular content, or a willingness to learn them quickly
- Strong organizational and project management skills, with the ability to prioritize and manage multiple projects at once
- Quick to learn new products, tools, systems, and processes
- Resourceful, proactive, and growth-oriented, able to collaborate across teams and independently seek out the information needed to drive projects forward.
MNTN Perks:
- 100% remote within the US
- Flexible vacation policy
- Annual vacation allowance for travel related expenses
- Three-day weekend every month of the year
- Competitive compensation
- 100% healthcare coverage
- 401k plan
- Flexible Spending Account (FSA) for dependent, medical, and dental care
- Access to coaching, therapy, and professional development
About MNTN:
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then that ain’t us folks. Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including OneWheel, Tarte, Decked, and National University.
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