Analyze product design changes and document impacts; enforce configuration management procedures; coordinate with customers and manufacturers; provision and troubleshoot Cisco VoIP phones and voicemail; handle ServiceNow ticketing and provide customer support.
Company Description
Ask IT Consulting is an equal opportunity employer. All qualified applicants, who are eligible for employment, are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.
Title: Configuration Analyst / IT Support
Location: Golden, CO 80401
Duration: 3+ months
Client: Jefferson County
Job ID: 52359
Lives local and in-person interview required.
Complete Description:
- Analyzes changes of product design to determine the effect on the end product design and function and determines and prepares documentation necessary for change. Coordinates with customers and manufacturers to determine a process for change reporting.
- Reviews released engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies.
- Typically requires at least a bachelor's degree in area of specialty and at least 1 years or equivalent experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
Skills Required
- Ticket System (open, close, update) (Service Now is used by Jeffco)
- Voice Mail provisioning with Cisco Unity Connection
- Phone provisioning (Moves, Adds, Changes) with Cisco Unified Communications Manager
- Basic Cisco VoIP Phone Troubleshooting with Cisco Unified Communications Manager
Qualifications
Essential Skills:
1. Phone provisioning (Moves, Adds, Changes) with Cisco Unified Communications Manager
2. Voice Mail provisioning with Cisco Unity Connection
3. Basic Cisco VoIP Phone Troubleshooting with Cisco Unified Communications Manager
4. Customer Support (listening skills)
5. Ticket System (open, close, update) (Service Now is used by Jeffco)
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Similar Jobs
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Evaluate and qualify SSD products through comprehensive system- and drive-level testing, debugging, and data analysis. Develop qualification plans, test automation, debug tools, and process improvements while collaborating with global engineering teams. Use oscilloscopes, bus analyzers, and software tools to investigate failures and verify product specifications. Support requirements definition, statistical analysis, and operational efficiency improvements using available AI tools.
Top Skills:
Bus AnalyzersCC++Embedded SystemsLinuxNandOscilloscopesProtocol AnalyzersPythonSsdWindows
Information Technology
Drives client engagement, pipeline growth, and opportunity development for enterprise AI infrastructure solutions. Identifies and qualifies AI Factory opportunities, leads consultative sales motions, articulates full-stack AI infrastructure value, and collaborates with architects, practice leads, sales teams, and strategic technology partners. The role also supports proposal development, executive briefings, marketing events, competitive positioning, and feedback on market trends and portfolio needs.
Top Skills:
Ai InfrastructureAi/Ml Tools And FrameworksCiscoCloud InfrastructureCpuData InfrastructureDellGpuKubernetesMlopsNetappNetworkingNvidiaSlurmStorage
Information Technology
Designs, develops, tests, and maintains software, APIs, integrations, and automation for Managed Services applications and platforms. Builds Python, Ansible, and Go solutions; supports enterprise application lifecycles; troubleshoots distributed systems; develops CI/CD pipelines; and improves operational efficiency. Provides technical leadership through architecture and code reviews, engineering standards, mentoring, documentation, and cross-functional collaboration with SRE, infrastructure, security, operations, and business teams.
Top Skills:
AnsibleAWSCi/CdDockerDynatraceEnterprise MessagingEvent-Driven ArchitecturesGitGoGrafanaHashicorp VaultJavaKubernetesLinuxAzureMongoDBMySQLOpentelemetryPostgresPrometheusPythonRest ApisSoapSpring Boot
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
