Analyze product design changes and document impacts; enforce configuration management procedures; coordinate with customers and manufacturers; provision and troubleshoot Cisco VoIP phones and voicemail; handle ServiceNow ticketing and provide customer support.
Company Description
Ask IT Consulting is an equal opportunity employer. All qualified applicants, who are eligible for employment, are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.
Title: Configuration Analyst / IT Support
Location: Golden, CO 80401
Duration: 3+ months
Client: Jefferson County
Job ID: 52359
Lives local and in-person interview required.
Complete Description:
- Analyzes changes of product design to determine the effect on the end product design and function and determines and prepares documentation necessary for change. Coordinates with customers and manufacturers to determine a process for change reporting.
- Reviews released engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies.
- Typically requires at least a bachelor's degree in area of specialty and at least 1 years or equivalent experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
Skills Required
- Ticket System (open, close, update) (Service Now is used by Jeffco)
- Voice Mail provisioning with Cisco Unity Connection
- Phone provisioning (Moves, Adds, Changes) with Cisco Unified Communications Manager
- Basic Cisco VoIP Phone Troubleshooting with Cisco Unified Communications Manager
Qualifications
Essential Skills:
1. Phone provisioning (Moves, Adds, Changes) with Cisco Unified Communications Manager
2. Voice Mail provisioning with Cisco Unity Connection
3. Basic Cisco VoIP Phone Troubleshooting with Cisco Unified Communications Manager
4. Customer Support (listening skills)
5. Ticket System (open, close, update) (Service Now is used by Jeffco)
Additional InformationAll your information will be kept confidential according to EEO guidelines.
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